Set up of an HR Department.
Employer branding, attracting new talent to the organization and arrange their all training needs.
Develop and implement a performance evaluation system.
Employee’s Health Insurance & Life Insurance end-to-end management with insurance companies.
Policy Making and its implementation.
HR Operations monitoring and control.
Conduct training programs for all course managers, department coordinators and trainer roles defined in LMS ensuring adequate user knowledge of the system.
Conduct Training Sessions and open for all for any training/guidance needs.
Responsible for data migration and uploads to update all training records in the system for user departments.
ERP implementation, monitoring and control.
Govt. offices corresponding (EOBI, PESSI etc.) and legal compliance with labor department.
End to end employee life cycle management.
Managing the complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements.
Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.
Working to resolve employee complaints involving working conditions, harassment, disciplinary actions, etc. according to company policies and applicable legal requirements
Conducting Performance appraisal Awareness sessions and supporting Center of expertise in various programs.
Payroll end to end processing for active employees.
Final settlement end to end processing for relieving employees.
Responsible for analyzing, defining and developing business processes, roles, responsibilities & Accountabilities. Analyzes jobs descriptions, workflow processes, and the resulting outcomes for the entire HR department.
Communicate and update higher management in USA and Sweden.

• Review the existing HR policies and procedures, and identify the gaps and weaknesses in the human resource management policies.
• Propose and develop new comprehensive HR related policies such as policies for recruitment and selection, performance management, training, employee retention, compensations and incentives, conflict resolution, disciplinary rules, employee well-being, and employee termination.
• Identify and assist in recruitment of the required human resource and expertise in alignment with the needs, objectives and strategic goals of the organization.
• Prepare and implement standard operating procedures (SOPs) and manuals to ensure complete understanding and consistency among staff about the work processes.
• Develop, design and assist in implementation of a transparent employee appraisal system and/or performance management system which ensures thorough assessment of achievements and a link to employee incentive systems.
• Develop a system of feedback/monitoring for the trained staff to assess their satisfaction with training program and improvement in the performance.

• Working as POC for MSP Channel, CC BDO, HR Managed (Non-contact center staff) Channels.
• Responsible for executing all HR operations such as hiring, training, benefits administration and employee management.
• Manage day-to-day operational tasks which provide support to assigned business channel.
• Process monthly payroll and coordinate with finance payroll team for any issues and its solutions.
• Employee data management including portal development and coordinating with stake holders such as finance, IT and regional teams to ensure data accuracy.
• To ensure smooth exit of employees by complying with final settlement process.
• Warning letter issuance for non-performers.
• Manage and execute promotions internal transfers by processing paper work and taking relevant approvals.
• Leading special projects directed by VimpleCom which pertaining to compliance to SOPs, international HR Labor laws and employee satisfaction surveys.
• Reporting and trend analysis for employee turn-over, regional and departmental wise performance analysis, warning letters reports, resignations/termination counts, internal audits of HR and share with management.

• Responsible for executing all HR operations such as hiring, training, benefits administration and employee management.
• Manage day-to-day operational tasks which provide support to assigned business channel.
• Process monthly payroll and coordinate with finance payroll team for any issues and its solutions.
• Employee data management including portal development and coordinating with stake holders such as finance, IT and regional teams to ensure data accuracy.
• To ensure smooth exit of employees by complying with final settlement process.
• Warning letter issuance for non-performers.
• Manage and execute promotions internal transfers by processing paper work and taking relevant approvals.
• Leading special projects directed by VimpleCom which pertaining to compliance to SOPs, international HR Labor laws and employee satisfaction surveys.
• Reporting and trend analysis for employee turn-over, regional and departmental wise performance analysis, warning letters reports, resignations/termination counts, internal audits of HR and share with management.