A dedicated, conscientious & thoroughly professional Engineer | Leader | Team player & Subordinate, possessing a total experience of 6 years while performing different functional roles like Technical Sales & Marketing, Operations Management, Aftersales Support, Product Support, Application Engineering & Project Management in different sectors including Automobiles, Mechanized Irrigation & FMCG industry.
Product/Brand Researching/Hunting
Brand Coomunication
Seller Central Account Management
Liaison with Sinotruk Ltd. regarding warranty, aftersales service, & product quality issues.
Assist departmental head in planning & implementation of aftersales service procedures, policies & strategy.
Coordination with key client’s (NLC, SLG, HREL), regarding their fleet service operations, maintenance record management and fleet performance advisory.
Preparation, administration & processing of warranty claims received from nationwide aftersales teams & dealerships and then invoicing to Sinotruck Ltd.
Provide assistance to nationwide aftersales teams & dealerships in their warranty cases.
Processing of dealership’s PDI, free service & warranty claims to Finance dept. for payment.
Perform audit of nationwide dealership’s warranty claims.
Evaluation of repair estimates of 3rd party service vendors & preparation of work orders.
Coordination with Parts dept. to authorize parts issuance to on-field teams for warranty cases.
Funds management and internal audit of the expenses of nationwide aftersales operations.
Manage the central customer complaint/support cell of aftersales service dept.
Technical Training of dealerships staff.
Worked with the TSM (For Nigeria, Pakistan, Sri Lanka, Afghanistan & Iran) to provide technical support in designing of Mechanized Irrigation (Center Pivot) projects using in-house software’s (V2O, Blueprint) and Google Earth Pro.
Liaison with ancillary team at Dubai plant for selection & costing of pumps, gen-sets & hydraulic network.
Costing and BOQs / BOMs analysis of projects.
Liaison with dealers in Pakistan, Nigeria & Sri Lanka for local scope equipment/service pricing of a project/tender, sales opportunities, RFQs/RFIs and customer feedback.
Reporting of dealer’s issues to respective departments / teams at Dubai plant.
Managed TSM’s dashboard for sales opportunities, leads in Salesforce software.
Prepared sales proposals / proforma invoices, marketing presentations, customer testimonials, product comparisons, SWOT analysis & EOIs.
Liaison with Ag consultants, Public Private Partners (PPPs) in Nigeria, Pakistan & South Africa in response to their queries regarding RFIs/RFPs and tenders.
Weekly reporting to key accounts manager of the MEA region.
Assisted TSM in making quarterly and yearly AOPs and sales forecast & growth strategies.
TechnicalSales&MarketinginbothCorporate&CommercialMarket.
Reporting & responding customer feedback including contracts & tenders queries etc.
Coordination between Sales, Service & Parts departments in pre-sales technical issues.
Performing & taking care of daily activities of Sales Administration/Operations department.
Conducting Pre Delivery Inspection of each new vehicle and reporting quality issues in it.
Preparation & record keeping of sales admin documents (stock requisitions, GRNs, invoice requests, new booking and vehicle delivery docs).
Responsible for repair/maintenance of display/to-be-delivered/new vehicles.
Preparation of accident (during in-land transit) reports of new vehicles & then liaison with insurance company for insurance claims.
Preparation of repair estimate of accidental vehicles in coordination with parts department
Front End Engineering Design (FEED) project at the production facility of the Unilever Walls Ice-cream Factory.
Validationofexistinglayouts,PFD\'s&P&ID\'sanddevelopmentofnewforUtilities(Air, Water,LPG).
ReviewofexistingLPGstoragetanksandpipelinescapacitiesandcalculationofadditional LPG requirements.
To propose piping modification according to new layout.
Evaluation of existing and calculation of additional compressed air requirements.
Nutrico-Morinaga Infant Formula Milk Powder plant project
Designingof1200tons H V A C system for ultra-hygienic production plant.
Pipeline designing of utilities.
Procurement of local scope equipment including material handling equipment\'s (Reach Trucks, Fork Lifters, Power Pallet Trucks & Hand Pallet Trucks), Elevators & Air showers.
Project coordination & document controlling.