Providing Healthcare and Patient Care Services for USA Client on (phone and email), resolving client issues, handle and escalate queries.
Assist in Preparing and Verifying Payroll for Phlebotomists .
Preparing and Following up on Daily , Weekly and Monthly Accessioning reports of Labs in USA.
Check Complete Login hours of phlebotomists in system.
Assist In supplies for Patient Draws .
Make Sure Phlebotomist related Entries in /system are up to date.
Generating and Editing New Phlebotomists Contract .
inventory Management for Lab Supplies . Keeping Record of Issued and Expired Items needed in Labs.
Identify and assess customers\' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits,
Follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

BDS Law is a law firm dealing in legal cases in UK. I worked with a broad range of clients from insurers, solicitors, medical reporting organizations and case management companies, delivering timely treatment of the patients. . . Keep a track of Client treatment and Prepare Assessment reports and Final Discharge Reports for Clients. Prepare Final Invoices of the Clients and send it to Solicitors Convince clients to attend their medical appointments referred by solicitors. Keeping the files up to date. Giving regular update to solicitors about their client.

Ensuring effective record keeping of monthly attendance and leave record and coordinates with the concerned manager for action.


Managing project site payroll system.


Coordinate with Program Managers on allocation of drivers and to ensure project vehicles are effectively utilized.


Work with line managers to ensure staff movement plan is maintained and updated on weekly basis..


Check vehicle log books on regular basis to ensure vehicles are used for official purposes only and monthly fuel consumed is justified and co-relates with the mileage.


Inform Supervisor on policy violation and / or any major issue arises with regard to vehicle management.


Makes travel arrangements for staff and arrange accommodation on need basis.

• Responsible for Sale and support of High Quality Electronics, Desktops and Laptop Computers within a dynamic call center environment based on Huge Client Database in USA.
• Offer Customers low affordable payment plans.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Strike a positive and cooperative tone with both customers and coworkers
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Achieving company sales target and building a rapport with existing clients.