Main Duties and Responsibilities:

Perform analytics, and establish mechanisms to improve logistics performance of the overall delivery business.
Analyse and track KPIs to enhance customer and rider experience.
Optimize operations through innovation and process development to implement best practices.
Find ways to drive logistics efficiency in the whole country, by defining our city structure, our incentive schemes and managing our supply/demand relationship.
Scale and maintain rider fleet - focus on rider retention and engagement.
Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary.
Involve in Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
Assisting with the implementation of the new processes and procedures.
Communication and coordination with all cross-functional departments specially supply and performance to improve operations.
Tracking and reporting on operational performance.
Deeply Aligned in maintaining policies and procedure documents.
Make sure Availability of fleet through systems, forecasting, and Hub-Team Management Efforts.
Make sure Availability of Fleet in potential orders areas to make sure smooth operations and Deliveries.
Keen Eyes to make sure availability of Fleet in unforeseen Circumstances.
Strongly Align recovery team at Hub level to make sure Smooth and timely recoveries.

Responsible to manage multiple accounts pertaining to various tasks, which include;

Listing creation
Product research
Competitor analysis
Amazon listing optimization
Keyword research
Store optimization
Graphic Designing
Monitoring online reviews
Email management
Customer service
Ads & offers campaign
Order management

Responsible to manage Forrun’s city backend support operational unit. Job role included Improvement of the operational systems, processes and policies which are in backing of organization\'s mission specifically, live ops, better support management reporting, information flow, business process and organizational planning & automation.

Responsible to manage a team of QA executives for ensuring an effective quality management program for the Wateen Contact Center.
.