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خلاصہ
Knowledgeable NOC Engineer with entry level experience in network monitoring, routing, switching , troubleshooting. and Certified with CCNA & HCNA in Routing and Switching. Highly- trained and proficient in working independently to assess test and remedy network issues. Experienced in troubleticketing, documentation and technical support equipped with strong communication and analytical skills.
پراجیکٹس
تجربہ
Network Support Engineer
● Dealing with cloud computing TMC, Odine VOIP switches for all types of Network Traffic.
● Routing Configurations , Interconnect Configurations and Troubleshooting.
● Analyzing SIP traces, prefixes and codecs.
● Client complaint troubleshooting.
● Testing routes and carriers manually or by Arptel tool.
● Managing monitoring reports to maintain network traffic.
● Making daily and weekly network analysis reports.
Senior NOC Engineer
.Configuration of VOIP based voice traffic over International routes using MBX3000 Softswitch.
.Testing global traffic routes for quality assurance with factors like FAS, CLI/NCLI/TDM, RBT, Dead Air, Silent Charge and IVR etc.
.Monitoring hourly traffic stats like ASR, ACD, PDD, RBT, NER etc.
.Creating the best traffic forwarding plans using Least Cost Routings (LCR) and ASR/ACD based.
.Analyzing and Generating Daily traffic reports using Microsoft Excel.
.Monitoring and supporting critical managed network elements using real time alarming of network fault notification.
.Providing technical assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
.Initiating, updating, tracking and closing trouble tickets; creating and sending network alerts as needed to internal organizations as well as Vendors.
Management Associate
•Researched and recommended network and data communications between hardware and
software.
•Analyzed user-generated trouble tickets and provided technical support using MM&BB Portal.
•Provided customer database upgradation using Seibel CRM 8.1.
•Performed telecommunication and networking business evaluations.
•Generated daily/weekly reports regarding business targets, achievements, customers track record, and proposals using Microsoft Excel.
•Coordinated and accomplished regional infrastructure and development analysis projects.
Intern-RAN Planning
•Worked closely with network administrators and server engineers to ensure quality service.
•Performed Drive Testing for the network performance evaluation using NEMO OUTDOOR.
•Analyzed and interpreted complex data from multiple sources using NEMO ANALYZE
