خلاصہ

I am equipped with extensive experience in Customer Service and Operations of Supply chain management. I am Passionate about Sales, Marketing and Determined to exceed company targets and Clients business goals. 3 years experience of Customer Care, Sales and Teaching. Now I am looking forward to apply my knowledge and experience in Sales, Marketing and learn new techniques.

پراجیکٹس

Organizations Ethics ( CSR Activity )
Research Project Malls Vs Marketing What is More Preferable Choice For Customers.

تجربہ

کمپنی کا لوگو
FLEET Executive at Last mile HUB
Daraz.pk
مئی ۲۰۲۰ - موجودہ | Karachi, Pakistan

Tracking products through depots to make sure they arrive at their destination.
Planning delivery timetables.
Manage Last mile Operations in a smooth way via inbound to linehaul and till successful deliveries.
Create Delivery Heroes (Riders) performance sheet daily bases.
Check and Managed Return, Reschedule and hold Packages on daily basis.
Maintain detailed Backlog files through LOP (Logistics Software) and report on services performed, Delivery Attempts, Fake Attempts and other Delivery related issue information to CS and Compliance Departments via Emailing.

Motivate and coach other agents and Delivery Heroes (Riders) to meet Goals, service, Customer Relations, and repair goals.

Escalate emails to CS departments and other relevant departments where Agents and Delivery Heroes stuck in delivery and operations.
Help out in Deliveries and repair areas as needed and maintain comprehensive current knowledge of operations. Diagnosed customer issues through CS or Fleet agents interaction via calls, emails and write up repair orders.
Maintain 3PL (3rd Party Logistics) partners data and Check performance and delivery related issues via 3PL data verifications.
Fix daily data corrections, Remove Duplications, extra entries from GDOC and excel sheets and Evaluate daily HUB reports of all south region Warehouses.

کمپنی کا لوگو
Call Operator (Customer Service Agent)
BPO 360 Solution
جولائی ۲۰۱۹ - جون ۲۰۲۰ | Karachi, Pakistan

I got a good experience from this organization how we deal with customer and give right information according to customer demand.
Answered customers question and resolved service issues in a timely manner.
Diagnosed customer issues by asking probing questions and write up repair orders.
Ordered supplies and kept inventory at optimal levels. And give right information according to customer demand.
Coordinated equipment repairs and maintenance.
I got an experience from this organization how we deal with customers .

کمپنی کا لوگو
Junior Executive
Indus Motor Company Ltd
فروری ۲۰۱٦ - نومبر ۲۰۱۷ | Karachi, Pakistan

Manage warehouse inventories.
Received mails from vendors for parts and other claims issues.
Manage parts availability in warehouse.
Work on Customer care and CRM through Solving Vendors issues.

تعلیم

Institute of Business & Technology - BIZTEK
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Marketing
CGPA 3.0/4
2020

پیشہ ورانہ مہارتیں

ابتدائی Certified In Information And Texhnology from UA Computers Academy
ابتدائی Computerize Accounting From Korean Computer Academy. Certified Skills Devolopement Council
متوسط Customer Dealing
متوسط Excellent Written Verbal English
متوسط Supply Strategy
متوسط المهارات الهاتفية

زبانیں

ابتدائی فرانسیسی
متوسط اردو
متوسط انگریزی