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خلاصہ
Highly motivated and organized professional with 4 years of combined experience in administrative and operational roles.
Proven ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Strong communication and interpersonal skills, adept at Logistics & Transportation Management and building positive working relationships.
تجربہ
Administration Officer (Transport & Logistics Lead)
Optimized route planning and scheduling for drivers and loaders based on diverse requirements from various departments (warehouse, store, plant, purchase, owners, admin).Efficiently managed daily administrative tasks for a team of 50+ transport personnel across 4 Plants/Units of company, including duty rosters, food/conveyance sheets, and overtime calculations.Ensured Overall Fleet Maintenance & ComplianceOversaw the upkeep and repair of 19 vehicles and 6 forklifts, prioritizing their cleanliness and functionality.Negotiated favourable payment terms with vendors and managed monthly maintenance/repair expenses.Maintained accurate records of fuel consumption and oil usage for all vehicles and lifters. Handled vehicle licensing renewals, fitness certificates, route permits, andexplosive licenses. Proactive Problem Solver & Team Leader Resolved vehicle-related court cases involving document collection andsubmissions.Anticipatedly acquired necessary parts to prevent operational disruptions. Managed the leave process and hiring of new transport staff as needed.AdministrationSKILLS -AdministrationLogistics/ Transportation LeadCommunication (written &verbal)Interpersonal SkillsOrganization & TimeManagementProficiency in MS Office Suite(or ERP/ SAP software).
Operations Associate (Retial Inspection and Auction Service)
• Managing the Car Inspection Service (OLX MOTORS Car Inspection) all over Pakistan.
• Managing a team of 6 Sales Reps, 2 associates, and 14 field inspectors to deliver monthly business targets nationwide
• Handling a project of OLX MOTORS Inspections for CAREEM Pakistan with a team of 26 field inspectors.
• Working on Product Development (including Inspection App & Portal) and integrations for CAREEM Project.
• Handling the inspection service, coordination with clients, and delivery of reports.
• Ensuring flawless & error free generation of the digital inspection reports and their deliverance to the client.
• Acting as a liaison between the inspection team and the finance team.
• Coordination between admin & procurement team for issuance of gadgets & inspection tools.
• Looking after the payment validations on Daily, Weekly, and Monthly basis.
• Working on Training and development of the whole team.
• Revamped the customer service support to effectively handle customer services & generate business leads for further growth and development.
• Coordination with Marketing team for branding & upcoming campaign related matters.
• Managing the commission structures of the teams.
• Attending industry events in order to generate business leads.
• Training the new hires with required product knowledge & usage of gadgets to conduct routine tasks and inspections.
Control tower Agent• (OPERATIONS DEPARTMENT)
• Analyzed reports of improvements on a daily basis to bring effectiveness to the department.
• Researched more complex issues regarding delivery follow-up, order tracking Vendor Management and CRM.
• Full grip on Lazada Logistics Management System. •
• Risk identification and response management.
• Analytical decision support and Statistical performance reporting of the
Last Mile fleet.
• Developed smart solutions to overcome departmental constraints.
• Manage Daily returns orders and verifications of Failed Deliveries through managing Physical calls and Through IVR calling Software.
• Create a daily HUB Performance analytical report.
• Reported KPI\'s to the internal account manager and senior management on a weekly and monthly basis.
• Resolve issues and problems where operations stuck.
