خلاصہ

Dedicated, able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem-solving and decision making with 3+ years of progressive IT experience. I possess a wide range of skills in systems installation, configuration, upgrading, and maintenance. I am committed to finding smart innovative solutions to IT problems, such as technical troubleshooting, Software troubleshooting. Currently working as a Technical Support Engineer at Innovative Pvt Ltd with 3+ years of experience. Innovative Pvt Ltd is a sister company of Diebold Nixdorf, a leading company of ATM's and banking based software solutions internationally. I am responsible for value-added software in IPL for national and international clients. I perform all the operations including data extraction, troubleshooting, technical support, managed services, client support, monitoring, quality assurance, and server maintenance. It is also my responsibility to perform requirement engineering with effective and technical communication. 


My experience can really be used at higher levels of the company for enhancement, time and cost-saving process and betterment of the IT department due to in-depth knowledge and vast experience of technical projects. I am looking for an opportunity that will help me acquire a challenging career where I can utilize my skills and apply the experience with potential in a better form, which should become a base for the achievement of organizational goals with my strengths and struggle.    


I look forward to discussing my skills, competencies, and values in greater detail. 

پراجیکٹس

Monitoring Project of First Micro Finance Bank, Pakistan
Udgradation of OS from till Windows 10
Application configurations in Allied Bank, Pakistan
Framework Deployment in Bank of Punjab, Pakistan.

تجربہ

کمپنی کا لوگو
Sr Technical Support Engineer
Innovative Private Limited (IPL)
ستمبر ۲۰۱۷ - موجودہ | Lahore, Pakistan

I am currently working as a Technical Support Engineer at Innovative Pvt Ltd with 3 years of experience. Innovative Pvt Ltd is a sister company of Diebold Nixdorf, a leading company of ATM's and banking based software solutions internationally. I am responsible for value-added software in IPL for national and international clients. I perform all the operations including database data extraction, managed services, client support, monitoring, quality assurance, and server maintenance. It is also my responsibility to perform requirement engineering with effective and technical communication.

تعلیم

University of Sargodha
بیچلرز, بیچلرز ان سائنس, B.A, BS in Information Technology‎
Information Technology
CGPA 3.0/4
2017

پیشہ ورانہ مہارتیں

ماہر Administration, Remote Administration
ماہر Analytical Skills
ماہر Application Support Services
ماہر Customer Support Operations
متوسط Database
متوسط Java
ماہر level 1 Support
متوسط Microsoft .NET
متوسط Microsoft Systems Engineering
متوسط Moz Keyword
متوسط MySQL
ماہر Operations Responsibility
متوسط Oracle
ماہر Planning Management
ماہر Product Support
ماہر Quality Assurance
ماہر Regularly working on Any Desk
ماہر Remote Troubleshooting
متوسط Report Writing
ماہر Running queries on SQL Management Studio
ماہر Software Support
متوسط Strong Analytical Skills
ماہر Systems Management
ماہر Team Player
ماہر Technical Ability
ماہر Technical Support
ماہر Technical support, Desktop Support
ماہر Troubleshooting and diagnostics
متوسط Using PsTools to run scripts remotely on
متوسط Written Skills

زبانیں

ماہر اردو
ماہر انگریزی

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