Deposit Mobilization
New to Bank (NTBs)
Relationship Management
Cross sell Consumer Product ( Credit Card, Personal Loan, Auto Loan Mortgage Finance)

Well conversant with Account Opening, cheque books issuance, ATM cards other operations, updated knowledge on product and compliance

Can handle Clearing / Remittance & Pay Order issuance / cancellation counter effectively / timely

Resolving Customer complaints, able to assess their needs and guide accordingly

To render highest level of services to clients

receive and count working cash at beginning of shift

identify customers, validate and cash checks

accept cash and checks for deposit and check accuracy of deposit slip

process cash withdrawals

perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

perform services for customers such as ordering bank cards and checks

receive and verify loan payments, mortgage payments and utility bill payments

record all transactions promptly, accurately and in compliance with bank procedures

balance currency, cash and checks in cash drawer at end of each shift

answer inquiries regarding checking and savings accounts and other bank related products

attempt to resolve issues and problems with customer's accounts

initiate and open new accounts

explain, advise on and promote bank products and services to customers

identify referral opportunities and make relevant referrals

ensure compliance with all internal controls and established policies and procedures

Cashing cheques

Checking statements

Processing payments

Making money transfers

Updating account details