خلاصہ

Working as operations manager in US based campaign managing a large team successfully for last 3 years

پراجیکٹس

Usa Energy Residential, Uk Energy Comercial

تجربہ

کمپنی کا لوگو
Operations manager
Alpha communication center
مئی ۲۰۱۸ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Operations Manager and Client Coordination
Mezzi Marketing
جون ۲۰۱٦ - مارچ ۲۰۱۸ | Lahore, Pakistan

worked as operations manager in the company for 2 years responsible for client's coordination,ensuring the smooth operations of Sales Floor managing the HR department for recruitment of new resource also monitoring the Floor to achieve the Sales targets.

کمپنی کا لوگو
Team Lead
Intersoft bpo Solutions
مارچ ۲۰۱۵ - مئی ۲۰۱٦ | Lahore, Pakistan

worked as a TL in sales team handling all the aspects of work force, supervising the agents ensuring the targets are met by encouraging the sales team appreciating the strong agents and backing up the weak ones to achieve the common goals

کمپنی کا لوگو
Csr
Abacus Consulting
فروری ۲۰۱۴ - اپریل ۲۰۱۵ | Lahore, Pakistan

Worked as customer service representative in telenor postpaid queue handled inbound calls and successfully achieved kpi requirements and maintained MPR for whole working period.

تعلیم

University of Central Punjab (UCP)
بیچلرز, بیچلرز ان ٹیکنالوجی, BS(IT MANAGMENT)‎
Accounting, Computer Sciences and Information Technology
2014

پیشہ ورانہ مہارتیں

4 سال Adaptability
5+ سال Attention to Detail and Organization
5+ سال bpo
5+ سال call center
5+ سال Clear and Effective Communication
4 سال Customer Service Excellence standard
5+ سال Decision Making
ایک سال سے کمDTV
4 سال Executive Presentation Skills
3 سال Identifying Sales Opportunities
3 سال Lead Generation
3 سال Leadership qualities
5+ سال patience
5+ سال positive attitude
5+ سال Positive Behavior Support
3 سال Sales Promotion
3 سال Sales Retention
ایک سال سے کمSpectrum
4 سال Time management

زبانیں

ماہر انگریزی

Aqib آپکے جاننے والے

Muhammad Usman
Cinnova Technologies L.L.C