خلاصہ


IT Professional with 10+ years of experience with software project implementation, technical support, documentation (technical & operational), client handling, and leadership


تجربہ

کمپنی کا لوگو
Technical Consultant
Ascertia (Pvt) Ltd.
فروری ۲۰۱۹ - موجودہ | Lahore, Pakistan


Practical knowledge of Public Key Infrastructure and PKI Operations including Certification Authority & PKI Services (CA, Sub/Issuing CA, OCSP, TSA, Internal CA, CA Repositories), Key Ceremonies, Certificate Management (TLS, eSeal, Code Signing, Qualified Signing) and Trust Services
Design, configuration and Integration with Gemalto/SafeNet Luna G5 and S750 HSMs
Participate in the activities including design, document, deploy, test and support the large scale local and international complex deployments
Prepare proof of concepts, pre-sales, demos, delivery as well as complex configuration assignments
Build an effective technical knowledge base with relevant, reusable material and create and maintain relevant documents
Assist where required to provide internal service status on different projects to the sales, R&D, customer success, CTO and executive management
Work effectively with the senior team members to plan the new projects and assist in supporting existing projects
Support team member in the technical translation of the projects RFP into technical proposal covering all the technical, implementation, and operational aspects
Work closely with R&D and support teams to manage any complex customer deployments, issues or items that need careful management to ensure successful outcomes
Provide detailed and effective reports on different aspects of the projects
Identify process, structure or operational improvement areas, discuss and implement solutions to address these with the HPS (Head of Professional Services)
Work with HPS to build an effective team who are service, solution and success focused, who exhibit clear professional communications
A “can do” attitude and a respect for good security practices
Coach and mentor the junior team members
Ensure that there is feedback to relevant teams with any useful information such as upsell opportunities or product innovation items or licensing questions
Provide feedback to HPS on items that could simplify professional services efforts or help facilitate larger scale product deployments, so that products are developed in a way that makes them easy to install, configure and set up with appropriate resiliency and high availability
Good understanding of PKI, EU eIDAS Regulation and GDPR
Flexibility is required to work when, where

کمپنی کا لوگو
Senior Support Service Engineer
Ascertia (Pvt) Ltd.
اپریل ۲۰۱۸ - جنوری ۲۰۱۹ | Lahore, Pakistan


Production/Technical support (all levels) in 24x7 working model
Troubleshooting, analyzing the root cause and resolving issue without affecting other areas of the system.
Case regeneration in similar environment
Tickets management
Reporting to all stakeholders via email. Arrange conference call with the customer, if required.
Pre and Post-Sales support
Remote support to the client using GoToMeeting, MS Teams, Skype screen-share, Zoom, TeamViewer or WebEx, for deployments, configurations and integrations
Reporting the incidents over JIRA for the development team and proactively tracking them for a timely software fix. Securely sharing the fix with the customer, supporting the customer in deployment on UAT environment and take feedback from customer on the UAT results. In case the development team identifies the reported incident as a software modification, then informing the customer accordingly.
Maintain and generate new documentations (when require) for the product knowledge base, FAQs, guides (installation, user, troubleshooting) and Wiki pages

کمپنی کا لوگو
Principal Software Engineer
NetSol Technologies Limited
جنوری ۲۰۱۳ - مارچ ۲۰۱۸ | Lahore, Pakistan


Production support to client for 24 x 7
Tickets management
Remote support using GoToMeeting
Case regeneration locally and preparing the fix when the case regenerated. After the fix clears the SQA testing cycle, securely sharing the fix with customer.
Reporting the incidents over JIRA for tracking and release/patch planning.
To design and manage the development of Wholesale Finance System for different clients
Performing database programming for both new and existing functionalities
Taking ownership of data related problems
Assisting with database design and data model decisions
Resolving database problems and queries
Provide prompt support to client to meet SLA resolution time
Carry out SDLC activities for new and existing functionalities
Develop SDLC process related documents like RS, FS and Use-cases
Client communication. Act as a bridge between client and other NETSOL teams
Leading and mentoring team members
Software estimation and planning
Optimization of software processes
Unit testing and integration testing
Successful on-site deployments (4 times) in China

کمپنی کا لوگو
ICT Assistant
Plan International Pakistan
نومبر ۲۰۱۱ - دسمبر ۲۰۱۲ | Islamabad, Pakistan


کمپنی کا لوگو
IT Assistant
Care International in Pakistan
ستمبر ۲۰۰۹ - اکتوبر ۲۰۱۱ | Multan, Pakistan


کمپنی کا لوگو
System Engineer
Shamim & Co (Pepsi Cola Bottlers)
اکتوبر ۲۰۰۸ - ستمبر ۲۰۰۹ | Multan, Pakistan


تعلیم

Microsoft
سرٹیفیکیشن, Microsoft Certified Professional‎
MS SQL Server
مکمل
2017
Bahauddin Zakariya University
بیچلرز, بی سی ایس / بی ایس, BSCS‎
Computer Science
CGPA 3.1/4
2008

پیشہ ورانہ مہارتیں

متوسط Administration Skills
متوسط Bid Strategy
متوسط Business Acquisition
ماہر Business Analysis
ماہر Business Analyst
ماہر Client Communication
متوسط Configure The Operating Systems
ماہر Data Analysis
ماہر Data Modelling
ماہر Deployments, configurations & integrate
ماہر Documentation (SDLC related)
ماہر Front Desk Responsibilities
ماہر Information Technolog
ماہر Lab Knowldge
ابتدائی Linux
ماہر Microsoft Office Tools
ماہر MS SQL Server
ماہر Official Assignments
ماہر Pre Sales Consultation
متوسط Preparation of Proposals
ماہر Production Support (Level-1 to Level-3)
ماہر Professional Services
ماہر SDLC
ماہر Service Delivery Management
متوسط Sybase Powerbuilder
ماہر T-SQL
ماہر Windows

زبانیں

ماہر اردو
ماہر انگریزی

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