Certifications:
 AWS Certified DevOps Engineer – Professional
 AWS Solution Architect Associate
 Microsoft Azure Administrator.
Infrastructure Management:
 Established, maintained, and upgraded production and staging environments.
 Automated development and operations processes.
 Collaborated with development and quality assurance teams to manage local and cloud infrastructure from various
providers, including AWS and Azure.
E-commerce and Web Development:
 Set up and configured Magento 2 stores for online retail.
 Installed and maintained WordPress with a focus on best security practices.
 Configured Nginx, Apache, MySQL, MariaDB, and PostgreSQL.
Application and Version Control:
 Managed Jira for issue tracking and project management.
 Administered Bitbucket for version control and code repository management.
Cloud Services Administration:
• Administered AWS services such as IAM, VPC, RDS, ECR, EC2, S3, ECS, CloudFront, and security groups.
• Managed Azure services, including Azure App Services for hosting web applications and APIs, ensuring high availability and
scalability, along with Azure DevOps for CI/CD pipeline automation.
Docker Containerization:
 Leveraged Docker to containerize applications and improve deployment efficiency.
Backup and Recovery:
 Conducted AMI backups of production and staging environments.
 Utilized Veeam Backup for local VMs and scripted backup for databases and applications to a DR site.
Email and Collaboration Tools:
 Managed G Suite, including email and collaboration tools.
 Administered Office 365 and ensured smooth operations.
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International Customer Support:
 Provided comprehensive support to international customers for managing their websites and applications.
 Ensured timely responses to customer inquiries and issues.
 Collaborated with customers to understand their specific needs and requirements.
 Offered solutions, troubleshooting, and guidance to resolve technical challenges.
 Maintained strong communication and relationships with international clients.
 Managed and resolved international customer escalations effectively.
Server and VM Management:
 Managed Windows and Linux Servers and VMs on Hyper-V.
Standard Operating Procedures:
 Developed and automated standard operating procedures for common failure scenarios.
Task Scheduling:
 Scheduled tasks using Linux cron jobs and scripts.
Performance Analysis:
 Monitored, analyzed, and reported performance statistics for cloud-hosted environments.
 Utilized tools such as AWS CloudWatch, Uptime Robot, New Relic, and Zabbix for infrastructure monitoring.
System Administration:
 Conducted CentOS and Ubuntu system administration, including performance tuning.
Security and Networking:
 Generated and installed SSL certificates on all environments.
 Utilized Cloudflare and DNS MadeEasy for managing DNS records.
 Managed Active Directory, group policies, antivirus, and BitLocker for secure environments.
 Oversaw servers, firewalls (including auto failover), switches, Unifi, and routers.

My Job responsibilities are:
 Reviews, analyzes, and evaluates information technology systems operations.
 Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
 Researches, resolves, and responds to questions received via telephone, emails, and call backs. Logs call data and trouble tickets into a central database or help desk system.
 Support Printers, Scanners and Faxes.
 Provide end user support on desktop, Windows, Office, etc….
 Assist in the setup and maintenance of NT/ Server user accounts, permissions and passwords.
 Maintain Camera Servers.
 Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services.

It\'s an Australian company which is basically a software house which provide SEO, CONTENT WRITING,CALL CENTER (AUS ,USA,UK). My designation there was VoIP engineer. My main role it to provide support to asterisk server , create a new extension, finalize the sip provider, make a dial plan,IVR and etc. As there major business is generated from call center so we have to make our server so efficient that we don\'t have to face any down time because that will directly effect our production and revenue.