Branch overall operations monitoring & supervision
Assist customer service representatives with customer research and problem resolution.
Handle customer issues escalated by operation officers and other branch staff.
Periodically monitor interactions of operation officer with customers to ensure quality control. Give direction and make recommendations as necessary.
Training of new operation officers.
Conduct periodic spot checks of reports regularly.
Atm transaction and supervision
New Account opening
Dormant account activation
Amendment in customer account information
Cheque book ordering, activation & balancing
Fund transfer & clearing
Processing of Home Remittance