Spearheaded team of 5 full-time employees, as well as expertly provided guidance and direction to achieve project objectives, while ensuring installation, updating & maintenance of ERP on private network for streamlined operations
Researched and identified effective solutions for software & hardware issues, while aptly ensuring smooth network operations. Monitored and maintained computer systems, servers, and networks to optimize performance and security
Provided expert technical support to users, while adroitly addressing their concerns and resolving technical problems promptly. Configured TP Link & D-Link Routers and Dahua PoE Switches to enhance network efficiency and security
Collaborated with leadership team to improve wired & wireless network infrastructure, resulting in achieving 99.99% uptime. Spearheaded operational enhancements, resulting in 25% increase in network efficiency and productivity
Expanded network into 3 new branches, while ensuring seamless connectivity & communication. Configured Mikrotik firewall, routing & switching to maximize network efficiency & enhance security. Installed Dahua CCTV Cameras & NVR via PoE switches, and enhanced surveillance capabilities. Configured QMS Machines while backing up essential software
Setup new user accounts, profiles and permissions, while efficiently managing user access and security. Developed and maintained comprehensive documentation associated with implemented networks in line with company’s policies
Rendered expertise in network software usage, including SmartPSS & Advance IP Scanner, while delivering exceptional customer support and resolving average of 10 network issues daily with 90% success rate by using best fit practices
Maintained safe and secure environment, while prioritizing data privacy and network integrity. Implemented enhanced support processes & procedures, resulting in 90% end-user satisfaction. Proactively maintained follow-up with clients to ensure their IT systems remain fully functional after troubleshooting, while ensuring timely completion of projects

Installed & configured OS & software, including Windows, Office, Outlook & Active Directory, while ensuring seamless operations for end-users. Ensured data connectivity, security & backup systems for robust data protection/accessibility
Deployed computer workstations, servers, network printers, scanners, storage, and accessories, while optimizing system functionality. Handled user accounts, permissions & access to computer systems and maintained user privileges
Created users in Active Directory and assigned appropriate rights based on their designations for secure and controlled access. Installed and maintained shared and IP based network printers and scanners, and facilitated smooth operations
Leveraged understanding of generic network attacks and executed preventive measures to enhance network security. Liaised with vendors to resolve technical issues promptly and efficiently, and procured necessary hardware & software
Conducted regular software/security updates to maintain system integrity & protect against vulnerabilities. Developed and maintained technical documents and procedures, while ensuring comprehensive and accessible documentation
Worked with Cisco routers and switches, while optimizing network performance and stability. Tracked computer system issues & resolved within agreed time limits, while providing effective technical support to end-users. Configured domains and managed accounts using Zimbra Administrator. Escalated root causes and implemented corrective actions

Demonstrated understanding of network infrastructure/hardware, and ensured smooth network operations. Provided support for desktop end issues, including installation and configuration of operating systems and application software
Installed and supported wide range of IT equipment, including PCs, laptops, printers, and scanners, maintaining optimal functionality. Addressed user tickets related to hardware/networking & resolving issues for improved user experience
Conducted basic hardware troubleshooting for PCs, laptops, printers & other IT equipment, while ensuring minimal downtime. Troubleshot & resolved basic network (LAN/WAN) connectivity issues and optimized network performance
Rendered support in visualizing solutions and implementing, administering & troubleshooting network infrastructure devices, including wireless access points, firewalls, routers, switches & controllers as per company’s rules & regulations

Assisted in designing, implementing, and maintaining company\'s IT infrastructure. Updated company’s website and generated reports, while enhancing online presence and data analysis. Managed email & Outlook and facilitated effective communication within organization. Conducted troubleshooting visits to branch offices & resolved IT-related issues promptly. Demonstrated expertise in data backup procedures, while ensuring data security and disaster recovery preparedness. Adapted to rotating shifts and ensured continuous IT support coverage. Maintained IT inventory and provided updates to line manager, while ensuring efficient resource management. Responded to user support tickets and created tickets for level-2 support & streamlined issue resolution process. Developed/maintained local network to optimize performance

Transmission and Switching

Transmission and Switching