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خلاصہ
I believe that my extensive experience in the marketing, trainings, product management, sales after sales services along with customer relationship management and working on the product operations side as well make me an appropriate candidate for a suitable managerial position.
Dedicated PRODUCT OFFICER motivated to maintain liaison with all stakeholders to contribute to companys success. Proven ability to establish strong relationship with partners to resolve service, operational matters and provide additional services. Reliable, goal oriented, organized, dependable, prioritizing tasks and meeting deadlines.
تجربہ
PRODUCT EXECUTIVE
PRODUCT OFFICER: (TELENOR MICROFINANCE BANK: 01st February, 2018 till date)
· Coordination with TMFB branches, Telenor Branch Lead & EFU Head Office (being placed at TMFB Lahore.)
· Conducting Product Trainings across Pakistan for introducing and refreshing the product knowledge.
· Daily reporting to the concerned stakeholders along with regular data maintenance MIS and Business Reports including all comprehensive data compilation.
· Follow up telephonic calls to BM (Branch Manager), Customer Service Officer (CSO) & EFU Sales Staff to yield business numbers and boost sales.
· Ensuring complete documentation initiating from application forms to claim settlement papers.
· Getting thorough claim settlement in coordination with EFU Claims.
· Handling all inquiries and issues via phone and emails regarding product apprehension.
CUSTOMER CARE OFFICER: (ASKARI BANK ISLAMIC: 01st March, 2016-31st Jan. 2018)
· Coordination with Askari Islamic Bank branches & EFU Head Office (being placed at Askari Bank Islamic Branch.)
· Conducting PRODUCT TRAININGS across Pakistan for introducing and refreshing the product knowledge.
· Daily reporting to the concerned HODs along with regular data maintenance MIS and Business Reports including all data compilation.
· Follow up telephonic calls to ASCs (Area Sales Coordinators) & branch staff to yield business numbers and boost sales.
· Ensuring complete documentation initiating from application forms to claim settlement papers.
· Getting thorough claim settlement in coordination with Microensure Pvt. Ltd.
· Handling all inquiries and issues via phone and emails regarding product apprehension.
· Providing after sales support to branches remotely.
CRM COORDINATOR
• Dispatching of all necessary documents to the customers in timely manner
• Handling all inquiries and issues via phone, email and post regarding booked vehicles
• Recovery of payments from customers against booked Porsche vehicles
• Maintaining of complete records of all customer communication and documentation of their booked Porsche vehicles.
• Making necessary arrangements for the delivery of the booked Porsche Vehicles
• Daily reporting to the concerned HOD’s along with regular data maintenance in C@P.
• Follow up telephonic calls after Dispatching of all Documents to Customers.
• Conducting and record customer’s feedback through Booking Satisfaction and Service Satisfaction surveys
Bancassurance Sales Consultant
• Responsible for Sales and Service of Takaful product for all the Branches in the cluster. Ensuring that each branch achieves its respective targets.
• Responsible for the training of the entire branch staff also participated in "TRAIN THE TRAINERS" campaign and won a rewardin the entire Lahore Area.
• Successfully enhanced the profit of the assigned branches.
• Successfully maintained healthy and fruitful relationship with the entire branch staff and customers.
• Responsible for providing after sales services to customers.
• Responsible for the communication with and between the entire team nationwide.
• Reporting to the Head of Takaful.
Marketing and Research Associate
