A dedicated individual possessing excellent inter-personal and communications skills. Detail oriented with drive, initiative, dynamism and capable of improving performance within operations. Able to handle all customer complaints and quick learning leading to quick development of skills on owns self.
Academic studies backed by practical work experience to date with reputed organization have developed the following in me.
Ø Managing Store Level Operations
Ø Bench Planning
Ø Resource Maximization
Ø Team Development
Ø Liaison with Marketing Team to Plan and execute Promotions
Ø Operational Excellence
Ø Designing and conducting readiness evaluations.
Ø Conducting management programs for middle level management.
Ø Planning ways to control expenses and improve profitability.
Ø Developing and implementing plans for continuous service improvements, optimizing profits and increasing sales.
To monitor customer services of different Banks, Microfinance Banks, Apparels, Telecommunications, Schools and Marts Nationwide
Responsible for field work in MS Department.
To identify the needs of clients to deliver the required KPIs
To manage teams throughout Pakistan by training and assigning them activities.
Have been working on business development including dealing with clients, planning and meeting with them and setting up targets.
Writing reports as per the requirement of clients.
Keeping an eye on competitor activity.
Responsible of maintaining quality as per SOPs
Train Staff to provide Best Customer Services in all three categories of the business, i.e., Dine-In, Take-away and Delivery. Also handle customer complaints on defected products.
Manage / Monitor all staff of burger king Township Branch.
Responsible for following Food Safety Top 12 checklist.
Responsible for guest satisfaction by following Operational Excellence System
Responsible for creating healthy and safe environment for achieving the targets assigned by burger King Management and take care of customers and as well as brand.
Manage all files of Restaurant like Audits, Maintenance, Employee Training Files, Stock leveling and Store Ordering.
Providing assistance for developing employees and conducting training programs keeping in view the customer's’ needs and quality.
Conducting Religious Employees Observation to find out the areas and customers requirements for product growth.
Manage all files of Audit.
Maintain all accounts of production unit like Salaries, expenses, purchase.
Monitoring the team proper deployment to achieve assigned tasks.
Getting customer feedback about products and report it to higher Management on daily / weekly, monthly basis.
Arranging visits to all the Schools, Colleges and Offices for maximum Marketing of the Brand.