Maintain records of stores rental agreements.Timely processing the stores rental payments.Look after all stores operational items and maintain the records for process the petty cash.coordinate with stores for the stores operational items availability.Maintain the staff uniform inventory,ordering and deliver at store.Follow-up timely paid stores all utility bills.Timely resolve stores issues with the coordination of Headoffice support team.Follow-up the finance and stores that all payment done timely

Managing the correspondence between the sales team & other Department Like Shipment Team & Software Team. Keep Following up with the shipment Team for Vessel booking, Inspection report, BL amendment. Costing for Customers discount & Products.UpdatingInventory on Website. Providing CRM Training to the sales team also Resolving CRM Issues. Processing new sales lead, Keeping track of sales targets. Creating Daily Sales Report, Performance Report.Tracking Customer accounts &remaining funds by creating recovery reports. Communicate frequently with sales agents & managers to develop & implement new methods and procedures to increase sales. Leading Chat support Team assuring customers satisfaction and complaints

Handling Inbound and Outbound Customer Calls related to TCS products and services. Online Customer handling through website and TCS Chat Application. Answering Customer Inquiries also Registration and follow-up Customer Complaints . Customer Service Requests logging and follow-up. Updating Customer data in Company provided application.Tracking customer shipment.

Investigate customer complaints and issues.
Analyze data to identify areas for improvement in the quality system.
Monitor risk management activities.
Identify training needs and organize training interventions to meet quality standards.
Analyze data to identify areas for improvement in the quality system.
Assure ongoing compliance with quality.