Self-motivated and hard-working Network Engineer with several years of experience in network design, escalation support, network administration, and systems administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform and high uptime Data Center environments
My intention at this step would be to learn new things related to my profession and use all the knowledge I have gathered.
As it is a technical field, one has to be updated because technology changes often. It is my responsibility to learn and adopt the new technology. It would be profitable for me as well as for my company.
I like to work in a challenging environment to prove my skills and utilize my knowledge & intelligence in the growth of the organization.
Monitor, maintain the support of all Network & Desktop equipment.
Provide support to all IT users, manage, monitor, and maintain all the wired/wireless network devices, firewalls, desktop and laptop.
Monitoring, Configuration, Maintenance of Cisco Switches.
Monitoring, Configuration, Maintenance of Fortinet Firewalls, IPSec Client VPNs, Site to Site VPNs.
Monitoring, Configuration, Maintenance of Endpoint Security Systems, Antivirus, Monitoring Agents.
Provide hardware and software support for all desktop and laptop users.
Improve maintains and monitors network security by performing security reviews on the network
Troubleshoots complex issues in network systems to identify root causes and debug malfunctions in network communications.
Implements preventive measures to enhance network consistency, measurability, availability and security.
Manage and Maintain Office365, Windows Active Directory
Investigates, recommends, and installs new technology enhancements and applies technical knowledge to enhance network availability and recovery from incidents.
Implements data and network security through firewalls, UTM, IPS/IDS, ACS and VPN technologies.
Diagnose & Repair Hardware like Laptop, Desktop Computers, Printers, Tablet and Mobile Devices
Work through Support Ticketing System
Documentation for all related network diagrams
Deployment or installation hardware including Computer systems, Display devices and other peripherals (Printers, Scanners, Routers, Switches, Firewall, Wi-Fi Access Points, Projector, Biometric Attendance or Face recognition Systems).
Support Software, Windows OS, Servers & laptop installation and configuration with network printer and configuration.
Checking Antivirus updated status and take action on it if necessary.
Manage Microsoft Active Directory, Group Policy DHCP and File server. Manage Active Directory making new accounts password rest or lock account.
Deploy and configure the Cisco gigabit or TpLink switches and create VLAN's and configure LAN, WAN and internet TCP/IP4.
Manage and Installation of CCTV or IP Cameras at DVR or NVR (Dahua, Hikvision and other local) and their configuration in the network.
Troubleshoot and settle the technical issues related to computer networks as well as IP cameras, Printers and Systems.
Setup or replace computers troubleshot or replacement and up-gradation of Storage's (IDE, SATA, SSD), Ram, Motherboard, Processor and Power Supplies.
Communicate and solve client’s problems via phone, email, live chat and face-to-face meetings. Manage Wireless Connectivity by setting the Channel, SSID and Security.
Ensure internet availability, troubleshooting and maintenance of network at workstations.
Providing Network connectivity support across the board
Effective in resolving IT queries, incidents and problems and provides timely responses to all these queries
Installing and configuring computer hardware, software, systems and networks
Replacement of IT equipment parts when and where required.
Complete LAN/WAN Management, deployment and troubleshooting
Supervising all types of helpdesk facilities either in person or over the telephone
Installation of Microsoft Windows, Servers 2008, 2012, 2016 and different Application Software for users.
Ms Office Installation, Configuration. Bio Metric System and Enrolling employees.
Working with Active Directory and creating users/groups as required. Created and maintained the IT major incident and outage reports.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Assist in training junior Customer Support Representatives
provide concise information to customer .
Sets client expextations.
quikly identify pain points.
identify possible website errors.
Role & contribution:
• Represented the team at meetings with executives and discussed project goals and milestones.
• Design Implement and monitor web pages and sites for continues in a fast-paced environment.