I initially joined as Asst. Manger in the Website and Mobile App Development department, working on individual targets. In January 2017, I got promoted to the position of Business Development Manager and now leading a team of 7 individuals. I look after the ME region and my core job is to hit my monthly target. To do so, I have divided my team in In-Bound and Out-Bound sales, focusing on the leads generated via SEO and Out-Bound team focusing on specific markets, selling shelf products.

Other important areas of my job are to go on final sales call and sign off the requirement gathering form, discuss the requirements and generate proposals from the Project Management team, maintain the Lead to Proposal to Sales Conversion ratio, negotiate Project Pricing and Training and Development of my team.

Joined IBEX Global - “Digital Globe Services” as a Sales Agent and I was responsible to sell Cable, Internet and Phone services of 18 different providers. It was an inbound campaign

On 13th May 2012, I was promoted as Team Leader. The new job description included live call monitoring of team members, providing feedback, assuring high install rate of services sold, assuring quality standards are followed by team members, reducing the cancellation rate and managing various reports. Also, to assure that the set targets and KPIs are achieved.

Promoted as Supervisor on 1st September 2012. Following were the major roles and responsibilities

• To manage a team in a balanced manner where the sales executives were motivated enough to achieve the monthly target and maintain their KPIs
• Ensure agents are stationed properly, ensure adherence and break schedule is followed. Maintain Service Level, Average Talk Time, breaks, Login Hours etc
• Look after their carrier progression and identify and groom individuals to become future leaders.
• Live monitor the executives and perform floor walks
• Conduct team meetings
• Focus on low performers and extract maximum performance
• Assure that the executives maintain high call quality and avoid from slamming, scamming or any fraudulent activity like misrepresentation or under information etc.
• Take customer escalations
• Maintain various reports and forward them to Manager on weekly basis
• It was my job to train the team on product knowledge especially any newly introduced product and / or policy / procedure and provide guidance on as and when required basis.
• Supervisors were also responsible to manage petty cash and conduct extra-curricular activities.

• Analysing customers’ need in terms of Fund based / Non Fund based, Secure / Un-secure product to be offered.
• Customer Risk and Debt ratio analysis with regards to their Bank statements, Financials and other supporting documents.
• Field visit and Interview the customer to obtain maximum in depth information.
• Provide account opening services to new customers and follow our existing customers to maintain relevant balance in their respective accounts.
• Strengthen relationship with existing customers by offering and explaining the need of new banking products.
• Handle queries and complaints of our customers and solving / escalating their queries at the earliest, to maintain customer satisfaction

My responsibility included providing Business Loans to self-employed individuals belonging to SME market and offering account opening services to customers on personal or corporate level. Partially I was also offering vehicle Insurance to my clients

I was hired to manage all the arrangements for International and Domestic travels which includes arrangement of visa, ticket, hotel accommodation and transfers, for all the employees of Head Office and Branch Offices. I have also been a part of our Domestic Road show in Quetta, First International Road Show in Dubai and Abu Dhabi and Second International Road Show held in London and New York. I was solely responsible for all the ticketing, hotel booking and transportation.

Other than Travel arrangements, I was also looking after:

- Petty cash for all the branches
- Complete Event Management
- Arrangements for all the Executive and Board Meetings
- Maintain track of Rent and Maintenance agreements of all the sites

Later on, I was made the Branch In-charge for 03 branches and was solely managing all the administrative (financial and technical) matters

I was hired as a part of Client Services and my job was to deal with walk-in clients, and provide information regarding Hajj and Umrah Packages. i had to meet the monthly targets and make sure that the Client receives all the committed services during their journey I PERFORMED HAJJ IN 2004 ON COMPANY’S BEHALF, AS COORDINATOR, FOR EXCELLENT SALES AND OVER ALL PERFORMANCE. However, even while performing Hajj, I was on duty and the major task was Clients’ Satisfaction and timely deliverance of committed services