Enter Description

Enter Description

- Meet with Higher Management to have a full-scale understanding of hiring needs and available positions within the company

- Actively work toward building a diverse and qualified tech team to support the organization

- Participate in meetings with hiring managers to determine vacant tech-related positions and the preferred attributes for potential hires

- Using standardized screening techniques, Assess the skills, qualifications, and experience of hopeful candidates

- Conduct a preliminary discussion with management to gauge interest, personality and salary requirements

- Provide feedback to management about details regarding applications

- Ensure proper onboarding for new hires and the necessary paperwork is completed promptly and accurately

Product catalog data entry and product research following the Google campaign guidelines and requirements.
Order fulfillment and communication with supplier, customer service and sales agent.
Content 1 and marketing collateral creation support.
Collecting, organizing, and storing product information on main catalog sheet.
Stock inventory update and reporting.
Website & App Testing

• Managing CCSF Team – Call Center, Communication, Support and Feedback
• Set individuals target, goals and assigned tasks
• Daily meeting with Team to ensure alignment
• 15 Min. Pre Meeting with Team Individuals on CCSF and exchange of experience from the past day or week
• Hands on training of New Team members online
• Bring improvement of calls, emails, social media, chats and support
• Listening to Calls recordings of Team members to give constructive feedback so they can improve
• Identifying best practice and process that drive improvement in working environment
• Monitor on Support Ticket Management, Returns Management and Feedbacks etc.
• Manage the complete Call Center which includes Calls, Missed Calls, and Callbacks etc.
• Strong analytical decision making capabilities a hard requirement
• Several years of experience leading and managing a team dedicated to providing top-tier customer experience.
• Knowledge and experience with call flow technologies and strategies
• Excellent Written and Verbal Communication Skills
• Excellent Microsoft Excel skills
• Ability to transition between tactical and strategic projects
• Specific experience with workforce methodologies is required

MANAGER CUSTOMER SERVICE for FORRUN.CO & TAZAMART.PK

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team members
- Coach and help develop team members; help resolve dysfunctional behavior
- Facilitate problem solving and collaboration
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Coordinate with internal and external customers as necessary
- Assure that the team addresses all relevant issues within the specifications and various standards
- Serve as meeting manager or business unit head
- Help keep the team focused and on track

Experience in all aspect of Customer Service – dealing with Inquiries over the phone and emails
Handle all Amazon, EBAY, Sears clothing apparel inquires, returns, refund, credit cards
Look after all delay shipment, order process, reshipment, and response to them immediately over the phone and emails.
Maintain all sort of customer support records, complaints, wrong items, tracking numbers on Google Docs according to the customer.
Turning customer complaints into opportunities

Customer Service – dealing with Inquiries over the phone, emails, chat, and sms
Manages all ApparelnBags.com orders, decoration orders, returns, inquiries, and orders verifications
Look after all responses on Desk.com and response immediately via emails & over the phone
Update & maintain tracks related to Phone Inquiries, Tickets, and Complains on Asana.com
Turning customer complaints into opportunities.
Handles Decoration orders such as Screen Printing and Embroidery

Analyzing sales and process them on timely manner.
Assisting clients with activation plan and process method
Preparing and setting appointment for client & technicians
Look after all jeopardy and response to them immediately
Take inbound AT&T & customer calls
Verify calls & transfer to TPV when required by the AT&T management
Ensuring terms and conditions of agreements are met
Taking outbound calls for many American Telecom & Telecommunication (AT&T)

Successfully complete all jobs by time requested.
Conduct all trainings as assigned by TRG management.
Perform daily monitoring for agents on the floor.
To communicate effectively to agents all department issues in a positive manner.
Being a role model for team members
Maintain accurate and up to date agent files and track records.
To communicate effectively to agents all department issues in a positive manner.
To make sure that all resources are working properly
Coaching and Feedback
Perform other duties / job responsibilities as assigned by the Operation Management.
Making of weekly/monthly performance/assessment reports to present to the Operation Manager, Giving complete record of Team performance, sales target and sales conversion report.
Taking outbound calls for many American Campaigns such as Cordia, MyTel, Charter –Communications, and AT&T

Responsible for meeting assigned daily, weekly and monthly Targets through a Direct Selling team with motivational techniques and sales oriented activities
Utilizing leads effectively and maintaining follow up list, to maximize usage.
Preparing and following up on all sales-related paperwork including data entry on to relevant systems.
Creating work order, to ensure sold products and services are delivered to the client in timely manner.
Taking outbound calls for many American Campaigns such as “SBC, AT&T, VERIZON, SPRINT & PacBell
Selling and updating customer’s residential phone line accounts and update their
packages and offer new promotions.
Conduct all AT&T campaign outbound training & updates as assigned by Management.
Giving challenging assignments
Set clear priorities and Manage time efficiently.
Continuously tracked and evaluated sales data to ensure established KPI targets are met or surpassed