Training and Development of Store staff.
Make sure the store merchandise is accordingly to the VM guidelines.
Prepare weekly reports of Sales and scheduling tasks.
Survey and report competitors of the Brand within the Mall and surroundings for Sale promotions and Latest events.
Co ordinate with the Mall management for upcoming events and schedule store visibility and Brand image along with the AsM and Marketing Team.

PROFESSIONAL EXPERIENCE DETAILS

Bonanza SATRANGI
Ocean Mall. Karachi
Retail Outlet Manager
April 2018 till date
ACHEIVEMENTS
Did the highest numbers during my tenure at Ocean Satrangi.
Trained & promoted two senior staff to Floor Manager level.

JOB DESCRIPTIONS
Train & develop sales staff & help them understand their kpi's, communicating their daily UPT, ATV & sales to help achieve their targets.
Motivate the team & keep their spirits high for floor work & keep a record of daily staff activities
Achieved highest numbers of sales during my tenure at Ocean Mall Satrangi.
Reporting and scheduling plus forecasting the Sale of the Pret and Unstitched accordingly.
Reporting competitors analysis to the Area Sales Manager on 15 days basis.
Communicating the Area Managers & Designers for best & worst sellers & customers feedbacks about the products that are worst sellers.
Daily weekly and Monthly targets reports and forecasting communication to the staff.
Training and mentoring the Floor Managers under me for Year to year reports and other details of Retail.

1. Ensure exceptional customer service is delivered at all times.
2. Manage and motivate the team to meet sales targets and margin and ensure efficiency.
3. Manage and ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries) in coordination with the section supervisors.
4. Analyse the competition pricing and promotional activities to ensure competitive advantage.
5. Manage and control attractive displays and correct pricing are implemented at all times.
6. Ensure all hygiene, safety requirements and standards of preparation, preservation and necessary packaging are adhered to.
7. Establish attractive display implementation of merchandise inside the section.
8. Negotiate internal promotions with the supplier to enforce the image of discount inside the section.

Recruit, train & develop the team for producing the given targets.

ACHEIVEMENTS
Training & mentoring Sales team to keep the staff groomed & motivated.
Product trainings for shoes & bags leather & synthetics.
Motivated the Old team members to help boost morale & thus improve sales.
Hiring & training new staff at Outlet level.
JOB DESCRIPTIONS
Ensure staff productivity at all times.
Managing all the staff scheduling & rotation of shifts.
Analysing market trends & competitors to keep up with customer needs.
Administration of all paper work at store & implementing new administration rules at store.
Dealing with staffing issues.
Ensuring all brand standards as per display & merchandizing are met.
Rresolving health and safety, legal and security issues.
Responding to customer complaints..

ACHEIVEMENTS
Trained the upcoming supervisors to Asst. Manager store level.
Trained the Asst. Manager level to the Store Managers level.
Not only highlighted the staff weakness but made sure they are groomed & overcome the area of their weakness.
Hired new fresh staff & trained them into highly motivated Team player & retail professionals.
Highlighted & eliminated store staff who were previously involved instore
theft, & penalized staff who were
responsible during customer theft incidence occurred.

JOB DESCRIPTIONS
Managing and motivating a team to increase sales and ensure efficiency.
Managing stock levels and making key decisions about stock control.
Analysing sales figures and forecasting future sales.
Analysing and interpreting trends to facilitate planning.
Using information technology to record sales figures, for data analysis and forward planning.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as
well as providing or organising training and development.
Ensuring standards for quality, customer service and health and safety are met.
Resolving health and safety, legal and security issues.
Responding to customer complaints.
Attending and chairing meetings.
Updating colleagues on business performance, new initiatives and other pertinent issues.
Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and
monitoring what local competitors are doing.

ACHEIVEMENTS
Trained Senior Sales staffs to supervisor levels or visual merchandizer levels (as per the interest of staff)
Trained the supervisors for the next level & recommended during appraisals.
Trained the Asst. Manager to Store Manager level in terms of administration, inventory control & team management.
Trained the team for the best customer service by means of body language, services & going the extra mile.

JOB DESCRIPTIONS
Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available
space in the store is effectively utilized.Focused on maximizing the customer's shopping experience.
Responsible for the daily managing of staff and assigning of duties & managing and motivating staff to increase sales and ensure store efficiency.
Analyzing store sales figures.
Developing, researching and implementing marketing strategies.
Maintaining awareness of market trends and monitoring local competitors.
Managing up to 13 members of staff.
Manage budgets set by Retail Concept Manager.
Manage and address shrinkage and stock loss.
Maintaining accurate records of all pricing, sales, and activity reports.
Ensuring all corporate and local regulations and procedures are met and complied with.
Experience of managing KPIs and performance management.
Experience of processing sales enquiries to a successful conclusion.
Commercially and operationally minded.
Able to inspire store staff to keep ahead of the competition.
Knowledge of working with brands and their guidelines.

ACHEIVEMENT
Launched & opened the 1 st ICONIC shop/outlet in UAE.
Supervising and training the team of atleast 32 people making sure they get enough knowledge for retail & SOPs.
Handling 18 departments at a time, in a store of 75000 sq. ft. & acheiving the given targets 70 of the time.
Launched the 1 st ICONIC Shop/Outlet in Al Ain the 2 nd store in UAE.
Implementing a high standard of customer focus within the store.
Implemented & suggested new ideas according to the market trends with competitors.
Constant training & development of staff as we were a newly launched brand & staff were not retail oriented.

JOB DESCRIPTION
Lead by example in all aspects of customer service, retail standards & administration.
Actively seek ways to achieve or exceed shop sales targets.
Ensure all the members of the team have an understanding of figures & targets to be achieved.
Ensure store maintenance budgets are used effectively to maintain smooth running of the store.
Ensure a high standard of visual merchandising amongst all staff.
Regularly audit own store administration & resolve any issues.
Encourage full participation of salesperson in creating store goals & plans.
Movement of stocks in & out of the assigned sections.
Handle all customer complaints in line with the company policies.
Provide department reports on slow moving & fast moving items to the area manager.
Managing & dealing with day to day reports including admin, cash & sales reports.
Assisting with the weekly & monthly reports with the manager.
Making sure all the stock levels are correct & ordering of stocks from Ware house.
Communicating with the Warehouse team to plan the stock release on proper time according to the season.
Making sure the store trends, displays & merchandise are up to date with the current market seasons & fashion.
Motivating the staff accordingly & making sure the spirit of team work & happiness is there while maintaining a healthy work environment.

Keep the Area Manager updated about the marketing and Sales promotions along the competitors.
Preparing reports daily, weekly & monthly on the Sales achievement/deficits.
Making sure all the visuals and admin works are done and updated according to the company policy.
Meeting with the Mall management for the upcoming marketing plans.
Conducting self audits to make sure all the inventory and shop administration is in place according to the company SOP's.

Providing a first point of contact and information service to customers.
Consistently delivering the highest standard of customer care and assistance.
Coaching, motivating and providing on the job support to new team members.
Assisting colleagues on the shop floor with visual merchandising and pointofsale
promotions.
Financial administration cash,
card, cheque, credit/debit and instore
card transactions.

Providing a first point of contact and information service to customers.
Consistently delivering the highest standard of customer care and assistance.
Coaching, motivating and providing on the job support to new team members.
Assisting colleagues on the shop floor with visual merchandising and pointofsale
promotions.
Financial administration cash,
card, cheque, credit/debit and instore
card transactions.

As a sales associate I was responsible for all functions of the retail store to include sales, customer service, inventory,
and technical troubleshooting. Part of my duties included maintaining internal visual merchandising and instore
displays
and ensured store appearance met company
standards at all times. I also maintained proper inventory controls, facilitated inventory transactions and maintained
compliance with store standards.