• Worked closely with the store's owner to ensure the smooth running of the retail outlet
• Responsible for providing excellent levels of customer service to the customer
• Heavily involved in the daily management of a small team; delegating duties and responsibilities, ensured all were completed on time
• Responsible for monitoring inventory levels, placing orders and negotiating with suppliers
• Regularly visited wholesalers to learn about and purchase new items on the market
• Responsible for stock rotation and replenishment to avoid shrinkage
• Checked deliveries on arrival; cross referenced against manifest
• Responsible for promoting products through visual displays and discounting
• Ensured the store was kept clean, tidy and presentable at all times
• Assisted staff members on the checkout, accurately and efficiently processed cash and card transactions on the cash register
• Professionally dealt with any customer queries and complaints

• Responsible for accurately processing payments on the cash register
• Working with efficiency especially during busy times
• Provision of excellent customer care at all times, always going the extra mile to uphold the organisation's reputation
• Responsible for receiving, balancing and signing off daily float
• Increased sales at all opportunities by advising customers on new promotions and products
• Adherence to all company policies, procedures, rules and regulations at all times

VAT returns (Standard rated, Flat Rate Scheme), VAT registration and deregistration
• Bookkeeping, data entry, bank reconciliations