Highly motivated and results oriented Engineer with excellent educational credentials and progressive experience in the field of industrial and manufacturing engineering by delivering exceptional services. I am aspiring to pursue career opportunities as an Industrial Engineer within the manufacturing sector that rewards hard work and appreciates ability and loyalty. I am well versed in reviewing and improving maintenance plans, processes and methods, and making decisions based on trended records through databases and presenting those results to the superiors. Proven capacity to work well under pressure, meet tight deadlines, and execute the effective international safety system, while increasing security awareness, and creating investigative reports. I have completed Master of Science in Mechanical Engineering from University of Engineering & Technology, Lahore and Bachelors in Industrial Engineering from University of Management & Technology Lahore.
My key skills include Industrial/Manufacturing Engineering, Process Capability Analysis, Project Planning & Supervision, Six-Sigma & DMAIC Methodologies, Engineering Design, Quality Control & Planning, Machine Operations & Safety Management, Total Productive Maintenance, Continues Process Improvement, Problem Resolution, Excellent Communication Skills and Mechanical Maintenance Techniques.
I was engaged with Haier Pakistan Private Limited, as Technical Service Engineer, where I performed duties in Customer Services Department; positioned to control core service network including authorized and direct service centers as well as ensured the parts availability to mitigate the delays. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
1- Performed duties as Technical Service Engineer; positioned to control core service network including authorized and direct service centers.
2- Supervised a team of mechanical technicians to oversee and service day-to-day operations.
3- Assisted the R&D operations to implement the new product features, upgrades, replacements and overhauls.
4- Evaluated product failure, breakdowns and malfunctions to find root causes and implemented preventive measures for future.
5- Ensured optimum customer satisfaction by managing effective complaint resolution mechanism.
6- Controlled work performance, monitored work quality, and took-action to resolve problem rapidly.
• Exercise hands-on approach as a trainer for organizing and leading training programs for cross-functional teams, supervise training and performance management to collaboratively achieve the organizational goals.
• Acquired and utilized acute knowledge of overall company standards, policies, framework and procedures; core production standards and procedures as well as entire system flows regarding the work distribution.
• Conceptualized and initiated internal growth and training plans to achieve a balance between the pressure of performance and providing service based on clients’ needs.
-Assisted in quality assurance of the incoming vendor’s product in QA department.
-Got the knowledge about the tractors assembly, engine assembly and the machining departments as well.