خلاصہ

Personal Summary:
I am a persistence and patience problem solver, as well as Cooperative and Knowledge Sharing Person. As a highly self-motivated and attention to details person, I am very hard working and honest to his profession. I have an ability to work independently and as a part of a team. I have an aptitude too efficiently and quickly understandings of new assignments.

Knowledge on:
• Service management tools (service now, service desk, Jira)
• CRM Tools: Oracle Siebel Communication 8.1, IBM Maximo.

Hands On:
• Understanding of ITIL methodologies with their lifecycles (ITIL Certified)
• Software and Hardware installation, troubleshooting and supporting.
• Data recovery and backup tools (Data Rescue PC3, Recuva, 7 Data Backup Recovery)
• Platforms: Windows XP/98, 7, 8.1, windows 10, Linux (CentOS, Ubuntu)
• Mobile Configuration Tools: (Smart Switch, Kies3, Pc Suite, Side sync, Wonder share MobiTrans)
• Remote access Tools :( Any Desk, VNC viewer/server, Team Viewer, Windows Remote Desktop)
• Supporting Virtual Machines/Servers (VMware, Virtual Box)
• FTP Tools: (FileZilla, Cyber duck)
• Development Tools: Visual Studio 2015, SQL server management Studio 2012, Firefox Developers Edition, Adobe Dream viewer Cs6, Packet Tracer, Notepad ++.Office 2016

Ongoing training:
• Cisco Certified Network Associates (Routing and Switching)
• Microsoft Certified System Engineer (Windows Server 2012 R2)
• NDG Linux Essentials (CentOS)
• Veeam Certified Engineer (VMCE)

پراجیکٹس

Mandmenterprises.com.pk
Bs Solution

تجربہ

کمپنی کا لوگو
Systems Integrator Assistant (ITIL® | ITSM | CCNA (R & S) | Cyber Security
Invogue LLC
فروری ۲۰۱۸ - موجودہ | Dubai, United Arab Emirates

• Install and configure computers with operating systems and the necessary software at the client’s site.
• Maintained and upgrade computer software, hardware, office telephones at the client’s site.
• Installation and up gradation of Ant viruses at the client’s site.
• Migration of data from desktop and laptop at the client’s site.
• Isolation of Operating System issues at client’s site.
• Joining the Computers to the domain at the client’s site.
• IT Asset and Inventory Management at the client site.
• Create/Delete and manage users in Active Directory at clients site
• Printers installation & troubleshooting issues at client’s site.
• Removable devices management for Users at client’s site.
• Setup multiple platforms (Windows 7, 8.1 and 10) at the client’s site
• Configure Email in email clients e.g. Outlook, Thunderbird and troubleshoot issues at the client site.
• Archiving and Restoration of emails at the client site.
• Worked on troubleshooting issues and coordination with suppliers for hardware and software at
Client’s site

کمپنی کا لوگو
IT Support Engineer
Gulf Engineering and Services
اگست ۲۰۱۷ - ستمبر ۲۰۱۷ | Multan, Pakistan

• Software and Hardware installation, troubleshooting and maintenance.
• Connecting remotely to business partners computers to resolve issues.
• Install and configure computer systems, printers.
• Monitor and maintain computer systems
• Set up new user mail accounts;
• Configure user rights for various applications;
• Troubleshoot the system & network problems & diagnose and solve hardware/software faults.
• Replace parts as required;
• Provide support, including procedural, documentation;
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Test and evaluate new technology.

کمپنی کا لوگو
Web Developer Intern (Asp.net MVC Framework using c# with Entity Framework)
Bs Solution
اگست ۲۰۱٦ - مارچ ۲۰۱۷ | Multan, Pakistan

RESPONSIBILITIES AS AN INTERNEE

• Development and improvement to existing solutions
• Assist in the estimation of tasks and identify obstacles
• Work with software team, coordinate with clients for development of new features, and resolve issues.
• Implement and ensure company data protection policies

کمپنی کا لوگو
Intern PTCL (Pakistan Telecommunication Company Limited)
Pakistan Telecommunication Company Limited (PTCL)
اگست ۲۰۱۵ - ستمبر ۲۰۱۵ | Multan, Pakistan

• Learned about NGN (Next Generation Network).
• Visited the NGN& learned about the parameters of NGN Switching.
• Studied the function of Transmission and characteristics of Fiber to the Home Methodologies.
• Worked on Oracle Seibel Communication 8.1 CRM
• Understand the knowledge about the IBM Maximo CRM

تعلیم

Network Home Cisco Networking Academy
سرٹیفیکیشن, NDG Linux Essentials‎
Linux (CentOS), Linux System, Linux Command Line
مکمل
2017
Network Home Cisco Networking Academy
مختصر کورس, Introduction to Cyber Security‎
Information Security and Network Administration
مکمل
2017
AXELOS
سرٹیفیکیشن, ITIL‎
ITIL, ITSM
مکمل
2017
Air University
بیچلرز, بیچلرز ان ٹیکنالوجی, Computer Science‎
Data Communication and Networks, Database Management System, Artificial Intelligence
CGPA 2.4/4
2016
Ace Connect
مختصر کورس, System Engineering and Networking‎
Communication and Networking, Telecom Networking
مکمل
2014
Govt Willayat Hussain College Multan
سرٹیفیکیشن, Diploma in Information Tachnology‎
Web Development, Introduction To Network Communication, OS And Hardware Troublshooting And Installatio
مکمل
2011

پیشہ ورانہ مہارتیں

متوسط Ado. Net
ابتدائی Applications Software Development
ابتدائی ASP.Net
ماہر Computer Hardware
ماہر Critical Control Points
ابتدائی Database Driven
ابتدائی Entity Framework 6
متوسط Information and Network security
ابتدائی Knowledge of Software=
متوسط MS SQL Server
متوسط MS Visual Studio
ابتدائی Operating System Administration

زبانیں

متوسط اردو
متوسط انگریزی