•  Act as the first line of help for all kinds of IT incidents, problems, and requests
•  Answer telephone calls/ Emails and log incidents and problems in the Service Desk application.
•  Microsoft 365 Management, Configuration, Troubleshooting, Maintenance.
• Network Attached Storage (QANP) Management and Troubleshooting.
•  Use Service Desk – ITSM solution on-premise to enter, manage, follow up, and update ticket status.
•  Ensure to provide timely status updates on open incidents, follow up until its closure with L 1 & 2 teams.
•  Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.
•  Perform incident classification, prioritization, correlation with other reported incidents and
•  Relocation of PCs, Mac & Peripherals as required by users
•  Selective quality checks on closed incidents & service requests
•  Troubleshoot repeated and common issues reported in ServiceDesk 
•  Provide end-user desktop support via remote control viewers.
•  Onsite installation of new PCs, iMac & locally attached peripherals such as printers, image scanners. 
•  Installation of additional applications as per user’s requirements as per COMPANY IT approved list.
•  Meeting room arrangements & supporting Skype meeting, WebEx, GoToMeeting, teleconference calls.
•  Multimedia / AV Support for presentation and meetings.
•  Preparation and onsite installation of Networked printers 
•  Preparation and onsite installation of local Printers for users.
•  Upgrade of PC hardware as required such as increase of memory or hard disk size.
•  Troubleshooting of hardware and software for PCs, Mac & Peripherals.

Key Responsibilities:
• Build, monitor, maintain, and troubleshoot whole IT Infrastructure BHMS and Grammar International School (A Project of BH Management System Pvt LTD)
• Installed and configured client computers with operating systems and necessary software. • Maintained and upgrade computer software, hardware, office telephones.
• Worked on troubleshooting issues and coordination with suppliers for hardware and software • Content Filtering and Removable devices management for Users.
• Setup multiple platform workstations (Windows 9X, ME, 2K, XP, and Linux CentOS) to test • Guest WIFI Management – create and assign temporary guest users for Guests.
• File Server Management – Allow only authorized user’s access to the file server.
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients. • Manage strategic relationships with key IT product and service providers.
• Manage IT resource requirements to ensure the appropriate balance between tactical and strategic demands
• Communicate and coordinate effectively with internal customers and third-party vendors.
• Perform desktop hardware/software installations and problem resolution on Windows and for local and remote users.

• Install and configure computers with operating systems and the necessary software at the client’s site.
• Maintained and upgrade computer software, hardware, office telephones at the client’s site.
• Installation and up gradation of Ant viruses at the client’s site.
• Migration of data from desktop and laptop at the client’s site.
• Isolation of Operating System issues at client’s site.
• Joining the Computers to the domain at the client’s site.
• IT Asset and Inventory Management at the client site.
• Create/Delete and manage users in Active Directory at clients site
• Printers installation & troubleshooting issues at client’s site.
• Removable devices management for Users at client’s site.
• Setup multiple platforms (Windows 7, 8.1 and 10) at the client’s site
• Configure Email in email clients e.g. Outlook, Thunderbird and troubleshoot issues at the client site.
• Archiving and Restoration of emails at the client site.
• Worked on troubleshooting issues and coordination with suppliers for hardware and software at
Client’s site

• Software and Hardware installation, troubleshooting and maintenance.
• Connecting remotely to business partners computers to resolve issues.
• Install and configure computer systems, printers.
• Monitor and maintain computer systems
• Set up new user mail accounts;
• Configure user rights for various applications;
• Troubleshoot the system & network problems & diagnose and solve hardware/software faults.
• Replace parts as required;
• Provide support, including procedural, documentation;
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Test and evaluate new technology.

RESPONSIBILITIES AS AN INTERNEE

• Development and improvement to existing solutions
• Assist in the estimation of tasks and identify obstacles
• Work with software team, coordinate with clients for development of new features, and resolve issues.
• Implement and ensure company data protection policies

• Learned about NGN (Next Generation Network).
• Visited the NGN& learned about the parameters of NGN Switching.
• Studied the function of Transmission and characteristics of Fiber to the Home Methodologies.
• Worked on Oracle Seibel Communication 8.1 CRM
• Understand the knowledge about the IBM Maximo CRM