خلاصہ

To pursue a career that leads to professional and personal development in a dynamic organization, values its human resource and rewards performance and where I can utilize and improve my professional skills in an effective way

تجربہ

کمپنی کا لوگو
Academic Writer
Wirting4money
نومبر ۲۰۲۰ - موجودہ | Karachi, Pakistan

Working as freelancer as academic writer  

کمپنی کا لوگو
Coordinator Reservations & HR
Adventure Tours Pakistan
ستمبر ۲۰۱۹ - جون ۲۰۲۰ | Islamabad, Pakistan

·         Review reservation booked for upcoming tours.
·         Review arrival report of groups.
·         Responsible for preparation of occupancy forecast.
·         Responsible for implementation of policies and procedures.
·         Responsible for recording Company and hotels rate both in system and correspondence file.
·         Knowledgeable in hotel and guest room facilities and services to ensures reservations departments are equally knowledgeable.
·         Ensure special handling of repeats guest and VIP guest.
·         Monitors and coordinates group reservations activity with the Sales Department and Manager.
·         Follows up tentative bookings and update reservation status
·         Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
·         Review room blocking for Long Stay. Suites and special group request.
·         Supervising of Group Reservations.
·         Maintain cordial relations with commercial clients.
·         Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
·         Responsible for Human Resource of the office

کمپنی کا لوگو
Customer Support-Officer
Sentinel Group Security Limited
اپریل ۲۰۱۸ - اپریل ۲۰۱۹ | Islamabad, Pakistan

·         Handling a high volume of Incoming and Outgoing calls from all levels of staff across the company.
·         Responsible to ensure that all incidents, which occur during my duties are reported promptly and recorded within the guidelines laid down by the client and efficiently dealt with.
·         For the security and safety of the SGS sites by performing access to control through call and emails, serving as the communications center operator for emergency situations.
·         Reporting and resolving issues like blown outs, finding replacement and lateness of officers.
·         Administer staff requests once reasonable, such as shift swaps and holiday requests.
·         Report any unusual activity to Line Managers and Duty Security Officers.
·         Proactively keep up to date on all new procedures, systems and information.
·         Maintain target levels of performance, as outlined by the higher management in relation to customer satisfaction levels, call times, and other performances.
·         Worked in team and kept sharing knowledge to ensure colleagues are informed of any changes.
·         Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.
·         To start shifts of the officers promptly at time designated by calling them for book on.
·         Communicate with Customers and the higher management relating to issues, response, complaints and queries.
·         Creation of rosters for all the registered employees.

کمپنی کا لوگو
HR / Helpdesk Coordinator
MIMA Facility Management
اکتوبر ۲۰۱۷ - اپریل ۲۰۱۸ | Islamabad, Pakistan

●     Prepare administrative documents such as internal memos and letters upon request.
●     Maintain premises follow up, Training follow up, Recruitment follow up, Vacation follow-ups, Attendance sheets and all HR supporting documents.
●     Prepare employment contracts for new staff and contract extension/amendment in case of renewal.
●     Supervise to maintain all administration files in the office, including personal folders for every staff member
●     Ensure that no-one has access to personal folders, except upon specific request from the manager with the permission of HR Manager.
●     Maintain records including vacation approval.
●     Performance management activities and Performance Appraisal forms.  
●     Following up on TAT.

کمپنی کا لوگو
Intern
Karakoram Area Development Organization
جولائی ۲۰۱٦ - اگست ۲۰۱٦ | Hunza Nagar, Pakistan

تعلیم

Fatima Jinnah Women University
بیچلرز, بی سی ایس / بی ایس, Public Administration‎
Banking & Finance, Economics, Human Resource
CGPA 2.9/4
2017
Community Model Shimla Islamia Girls Higher Secondary School B Block S/Town Rawalpindi
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.com‎
Accounting, Banking & Finance, Economics
فی صد 65%
2012

پیشہ ورانہ مہارتیں

متوسط CRM
متوسط Customer Service Certification (CBP)
متوسط data
ابتدائی extranet and portail)
متوسط Accoounts Management
متوسط Accounts Administration
متوسط Administration Skills
ابتدائی Analytical Skills
متوسط Big Data
متوسط Call Center Experience
متوسط Commuication
متوسط Conservation Awareness
ماہر Content Wiring
متوسط Coordination Skills
متوسط Customer Relations
ابتدائی Data Analytics
ابتدائی Data Collection
متوسط Data Miniing
متوسط Data Mining
ابتدائی Dealing with Online Stores
ابتدائی Evaluating Risk
متوسط Excellent speaking skills in the target language
ابتدائی Experience in ERP system (unifield
متوسط Feedback Assessment
ماہر Finance Working
متوسط Handling Assignments
متوسط Highly acceptable verbal and written skills
ابتدائی Image Editing
ابتدائی Inventory Handling
متوسط Japanese Teaching
متوسط Legal Agreements
متوسط Legal Contract Review
متوسط MS Desktop Customer Service
متوسط Must have Excellent verbal and written
متوسط Negotiations
متوسط Office Management Skills
متوسط Operations Tasks Management
متوسط People Management Skills
متوسط Persuasion
متوسط Process Operations Handling
ابتدائی Procurement
ماہر Proficiency in English and Urdu.
متوسط Purchase Management
متوسط Pursuing News Stories
متوسط Record keeping
ماہر Report Writing Skills
متوسط SPSS
ابتدائی Supply Chain Managment
متوسط Taxation Knower
ابتدائی Teaching Skills

زبانیں

ماہر اردو
ماہر انگریزی

Fahmida آپکے جاننے والے

Doulat Begum
The Mountain School Jutial Gilgit