To pursue a career that leads to professional and personal development in a dynamic organization, values its human resource and rewards performance and where I can utilize and improve my professional skills in an effective way
Working as freelancer as academic writer
· Review reservation booked for upcoming tours.
· Review arrival report of groups.
· Responsible for preparation of occupancy forecast.
· Responsible for implementation of policies and procedures.
· Responsible for recording Company and hotels rate both in system and correspondence file.
· Knowledgeable in hotel and guest room facilities and services to ensures reservations departments are equally knowledgeable.
· Ensure special handling of repeats guest and VIP guest.
· Monitors and coordinates group reservations activity with the Sales Department and Manager.
· Follows up tentative bookings and update reservation status
· Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
· Review room blocking for Long Stay. Suites and special group request.
· Supervising of Group Reservations.
· Maintain cordial relations with commercial clients.
· Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
· Responsible for Human Resource of the office
· Handling a high volume of Incoming and Outgoing calls from all levels of staff across the company.
· Responsible to ensure that all incidents, which occur during my duties are reported promptly and recorded within the guidelines laid down by the client and efficiently dealt with.
· For the security and safety of the SGS sites by performing access to control through call and emails, serving as the communications center operator for emergency situations.
· Reporting and resolving issues like blown outs, finding replacement and lateness of officers.
· Administer staff requests once reasonable, such as shift swaps and holiday requests.
· Report any unusual activity to Line Managers and Duty Security Officers.
· Proactively keep up to date on all new procedures, systems and information.
· Maintain target levels of performance, as outlined by the higher management in relation to customer satisfaction levels, call times, and other performances.
· Worked in team and kept sharing knowledge to ensure colleagues are informed of any changes.
· Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.
· To start shifts of the officers promptly at time designated by calling them for book on.
· Communicate with Customers and the higher management relating to issues, response, complaints and queries.
· Creation of rosters for all the registered employees.
● Prepare administrative documents such as internal memos and letters upon request.
● Maintain premises follow up, Training follow up, Recruitment follow up, Vacation follow-ups, Attendance sheets and all HR supporting documents.
● Prepare employment contracts for new staff and contract extension/amendment in case of renewal.
● Supervise to maintain all administration files in the office, including personal folders for every staff member
● Ensure that no-one has access to personal folders, except upon specific request from the manager with the permission of HR Manager.
● Maintain records including vacation approval.
● Performance management activities and Performance Appraisal forms.
● Following up on TAT.