خلاصہ

  • Working as an Application Analyst at CureMD. My job responsibilities includes Client Implementation and Client Support.
  • Worked as Team Coordinator at Abacus Consulting for 6 months.
  • Worked as Email Support Executive at Abacus Consulting for 1 year for Careem project.
  • 1 and a half year experience as a customer relationship officer at Abacus Consulting for Telenor project.

تجربہ

کمپنی کا لوگو
Application Analyst
CUREMD
اکتوبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Team Coordinator
Abacus Consulting
جنوری ۲۰۱۸ - جولائی ۲۰۱۸ | Lahore, Pakistan

• Accomplishment of team’s job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Completion of operation's task by assigning and monitoring work; implementing productivity standards; resolving operations problems; implementing new procedures.

کمپنی کا لوگو
Email Support Executive
Abacus Consulting
مارچ ۲۰۱۷ - جنوری ۲۰۱۸ | Lahore, Pakistan

To resolve customers concern and to respond through email; Maintaining of KPIs; Maintaining of personal Quality scores; Maintaining of CSAT; To take escalations from corporate customers and to resolve their concern on high priority as an additional task.

کمپنی کا لوگو
Customer Relation Officer
Abacus Consulting
اکتوبر ۲۰۱۵ - فروری ۲۰۱۷ | Lahore, Pakistan

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.com‎
Commerce
درجہ B+
2015

پیشہ ورانہ مہارتیں

ابتدائی Client Onboarding
ماہر Commitment to Customer Service
متوسط Medical Billing Support (US Based Clients)
متوسط Strengthening Client Relationships

زبانیں

ماہر انگریزی
ماہر اردو

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