Training of Call Center Staff and Cashiers of All branches.
Personal Grooming of the order takers.
Handle all the Maintenance and Emergency Complaints related to all the units of the company and assign to concern persons like IT, Electricity, Generator, Plumbers, Air Condition and cold stores.
Organize and Schedule appointments.
Plan Meetings and take detailed minutes of the meeting.
Write and Distribute email and correspondence Letters.
Assist in the preparation of regularly scheduled reports.
Develop and maintain a filling system.
Update and Maintain office policies and procedures.
Order office supplies and research new deals and suppliers.
Maintain contact list.
Submit and Reconcile expense report.
Provide general support to visitors.
Act as the point of contact for Internal and external clients and staff.
Liaise with executive and senior administrative assistants to handle requests and queries from Senior Management.
Strong organizational skills with the ability to multi-task.
Manning of the all restaurants front staff.
Employees on boarding.
Ensure all complaints are handled in accordance with regulatory and legislative framework and in accordance with company standards.

Undertake in depth investigations into all complaints, ensuring that the reason for the complaint is fully understood, and that preventative and corrective actions relating to the complaint are completed.

Identification of patterns and trends in complaints and production of accurate and meaningful Management Information in relation to this.

Deliver a first class customer service encompassing the Treating Customer Fairly principles.

Set the general meetings in between company and vendors.
prepared the vendors & captains reports for presentation to management.
Set meetings between vendors and captains.
Convince the vendors to attend information seminar etc.

Maintenance of documentation, Receipts, Payments