Working in Exam Section as Data Supervisour

Pf Sense (A Software base firewall)
VM Ware (Virtual Box) (Use for Remote Servers)
Connectivity of Internet WAN & LAN
VPN of Karachi, Lahore and Hayatabad, 3-4 sides
Remote Server connectivity, of Karachi, Lahore and Hayatabad office.
Bio-Metric and IP cam connectivity, Mailing Server
Panasonic IP-PBX-NS500 Connectivity
File server, printer server(hp7610), photo copier (ir2520)
Maintain the Record of an Employee Attendance, Leaves, Stationary and Payroll.

Installation of POS machines in the Market
Provide full support in-case of any problem face by the merchant especially payment delays
Role availability in Market,
Build strong relationship in the Market,
Visibility of sticker , “Cards Acceptance Here”
Bring new merchants on the board.
Active all non-active machines.
Increase the volume of every month.
Daily market visit to check machine health and performance.
Deliver necessary training time to time to staff members.
Take-care of all KP areas, Peshawar, Nowshera, Mardan, Charsadda, Swat.
Submit daily report to head office (line manager) about merchants and market performance.

Handle all warranty and parts issue to Coordination with Dell Team
Communicate and negotiate about price and time of delivery
Ensure the parts are accurate and the price is comparatively less then other manufacturer and suppliers
Handle HP, Lenovo, parts issue with their concerns department
Product specification and recommendation.

Data entry of various assessment and studies
Establish databases and analytical templates for data entry, summary, and presentation
Check the quality of the data to be entered and inform the immediate supervisor of any problems
Calculate the time needed for data entry and keep immediate supervisor informed of progress
Input the data from the various tools in the agreed upon format
Check and clean the entered data
Summarize the entered data in the form of a report.
Analyze the data as per the requirement of the survey
Elaborate statistics tables to sort and cross the data
Write a report on the results
Propose improvements in data collection
Manage the data for future use/reference
File the data collection tools and computer data
Save the data entries regularly as well as the statistical results.
Backup all databases and project documents.
Manage both soft and hard data including tracking sheet, beneficiaries list, distribution list, receiving notes and all other necessary data
Preparing attendance sheet for the registered beneficiaries village wise
Preparing different BIF and BUIC from when required for distribution process.

Establish databases and analytical templates for data entry, summary, and presentation of Customers
Check the Customer to be entered and inform the immediate supervisor of any problems
Papered a report on the results and verify with PTCL.
Prepared file of the customers, soft and hard copy, and maintain it for further use.
Can work on Tracer, Ng Tracer, CRM and AIMS with respect to task.
Report to Manager on behalf of my supervisor when he ware on leave.
Handle the record of INVENTORY in Peshawar Office
Maintain the record of PTCL and LINKdotNET billing Peshawar and Mardan region.
Getting Reports from Tracer (Officially Software)

Responsibilities were
Arrive to work, job sites, and meetings on time and prepared
Software training including, but not limited to, servers, storage and networking equipment.
Hardware training including, but not limited to servers, storage and networking equipment.
Test various parts used for service
Ongoing training to enhance individual technical competency
Train other engineers
Ability to work with and enhance the team (DSL\VPN\SHDSL\IP came\ IP Routing\Video Conferencing) concept
Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
Follow Company Procedure for Parts Supply for Customer Service.
Follow appropriate procedures, either Software or Hardware, to resolve the issue
Communicate issue and problem resolution notes back to Response Customer
Submit request for parts required for customer issue resolution as per the Parts Request Procedure
Work within established guidelines and procedures.
Maintain work areas in a clean and organized manner. Appropriate customer facing dress required.
Perform any other duties needed at point or assign by manager

Responsibilities Were
Investigates and resolves software and hardware problems.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
To handle all Complaints, Try to solve them on the Phone,
If cannot then prepare the record and forwarded to Complaints in charge
Keeping the record of all complaints including Dialup and DSL
Giving support to field staff

Frequently Market visit in all over Peshawar, Nowshera, Mardan
Market Analysis
Market Demand
Customer Relation
Customer Orientation
Create product demand among the users
Ensure Stock availability in the Market
Ensure well Organize Motorola corner in the Shop
Provide POP in the Market
Provide POS in the Market
Provide a platform to users of Motorola, where they share their experience to officials
Share Daily Market Report
Share Weakly Report