خلاصہ

 Mobile Banking – (Mar 14 to Jun 16)
Assistant Team Lead
 Shift Highlights and MIS Reporting
 Resolve Escalated Cases
 Training, Mentor team KPI’s and Service Level Management
 Suggest Improvements.
 Resource Adequacy Maintains communication equipment by reporting problems.
 Investigation & Resolution Unit (IRU) (Jul 08 to Mar 14)
Senior Customer Care Representative –General Complaint Team
 Resolve customer’s request, complaints and queries
 Follow up where necessary
 Compile & maintain case logs as per the SOP’s.
Customer Care Representative –Call Cord Team
 Provides OMT switch related status and performing execution
 Customer Information Management
 Compile call logs and assigning classification to customer
 Customer Tele-verification and activation
 Special support to international roaming customers
GPRS Team
 Provides support for Data Services to Customer
 Trouble shooting, activation /deactivation, addition of MSISDN in U-power or MMS activation.
 Call Center (Aug 03 – Jul 08)
 Information desk and up-selling
 Sales lead to relevant department
 Perform OTA setting for GPRS activation

Matrix Telecom (U-fone Franchise Office) (Sep 2002 – June 2003)
The Communicator (Mobilink Franchise Office) (1999 - 2001)
The Interlink (Mobilink Franchise Office) (1997 - 1999)
Customer Services Officer – In-house & Outdoor Sales
 Customer Information Management
 Product information and customized plans to the customers.
 Activation and deactivation of prepaid and postpaid lines.
 Meeting the desired individual assigned targets.
 Marketing and Promotion, Road-shows
 Resolve customer’s request, complaints and queries.

Capital Links International (July 2003 – June 2003)
Business Development Officer in Money Market Industry
 Acquiring new business
 Marketing and Promotion