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خلاصہ
- Service-focused Customer Service Specialist bringing unparalleled skills in customer relations, task prioritization and time management.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Motivated professional with more than 3 years in Customer Support/Live chat and Lead Generation. Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules.
تجربہ
Trainer Customer Support/Lead Generation
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Implemented and developed customer service training processes.
Trained staff on operating procedures and company services.
Expertise in handling live chats for various businesses
Customer Service Specialist/ Content Creator
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Collected, defined and translated user requirements into project designs and implementation plans.
