خلاصہ

To be a part of an esteemed and progressive organization where I can utilize my professional skills with confidence, professionalism, sincerity, dedication and responsibility with a belief that the success of the organization is ultimately my own success while achieving the organizational objectives, is my top priority.

پراجیکٹس

TRAINING & CERTIFICATIONS

تجربہ

کمپنی کا لوگو
Manager Career Counselor
ROZEE.PK
فروری ۲۰۱۷ - موجودہ | Lahore, Pakistan

As a Career Counselor I evaluate clients\' background, education, and training, to help them develop realistic goals.Use aptitude and achievement assessments, to help clients evaluate their interests, skills, and abilities.

کمپنی کا لوگو
Product Consultant
Oriflame Natural Swedish Cosmatics
دسمبر ۲۰۱٦ - موجودہ | Lahore, Pakistan

• To manage All categories: Skin Care, Fragrances, Colour Cosmetic, Personal & Hair Care, Accessories and Wellness.
• Finding ways to maximize individual performance and motivation in the teams to help the business thrive and succeed long term.
• Our accumulated knowledge and experience has been gathered into one dedicated Product Marketing- & Communication team.
• Complete Targets with Sell max number of Products monthly basis.
• Take Ownership and doing product marketing as well.

کمپنی کا لوگو
Customer Contact Manager
Food Truck Company Pakistan
ستمبر ۲۰۱٦ - دسمبر ۲۰۱٦ | Lahore, Pakistan

• Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

کمپنی کا لوگو
Digital Support Team
Mobilink GSM (PMCL)
مارچ ۲۰۱٦ - ستمبر ۲۰۱٦ | Lahore, Pakistan

• To Response to customer\'s queries through sms chat 3111.
• Have been recently moved to DST (Digital support/social media team), communicating people from around the world using Mobilink services and sorting their issues

کمپنی کا لوگو
Call Center Representative
Mobilink GSM (PMCL)
اپریل ۲۰۰۹ - مارچ ۲۰۱٦ | Lahore, Pakistan

• Reporting to Team Lead and Team coordinator for my own KPIs to stand ahead in the monthly performance-sheet.
• Dealing with some extra duties assigned by Team Lead to further polish the areas of expertise and learn-how-to-coordinate-inter-departmentally.
• Help new-hires and some old team mates regarding product knowledge, call flow and system usage.
• To follow up on all the activities sent by Team Leader and share team workload.
• Responsibilities include providing support to customers regarding their issues with cellular services as well answering customer queries.
• Reviewing and evaluating weekly KPI achievement and producing a spreadsheet after every two-or-three-days.
• Corresponding with quality department to change SOPs, give feedback to quality standardization department to standardize different SOPs.
• Corresponding with other department, mediatory between concerned department and customer.
• To answer phone calls with politeness and enthusiasm. Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and
complaints in a prompt manner to ensure client satisfaction and retention.
- Administered the day to day operations of the Customer Service department and offered 24/7 support for a variety
of clientele ranging from individuals to substantial business and commercial clients.
- Proficiently and professionally responded to customer and sales representatives questions pertaining to package
details, product availability, price, products and services, procedures and policy.
- Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in
the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.
- Positively contacted call center to response a wide variety of customer service inquiries by email and telephone.

تعلیم

govt . islamia college for women
بیچلرز, بیچلرز ان آرٹس, ‎
Applied Psychology, Political Science
2004

پیشہ ورانہ مہارتیں

متوسط Marketing
ماہر Accounts Administration
متوسط Business Development Process
ماہر Conservation Awareness
ابتدائی Contact Center
ماہر Creative Abilities
متوسط EFFFICIENT IN COMPUTER SKILLS
ماہر Front Desk Responsibilities
ماہر Handling Assignments
ماہر Monitoring Performance
ماہر Production Quality Monitoring
ماہر RESTful APIs
ابتدائی Software Documentation Maintenance
ماہر Tracking System Monitoring
متوسط Training Developement
ابتدائی رعاية العميل

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی