Arrange content for social media post from graphic designer.
Run ads on social media.
Create a regular publishing schedule and promote content through social advertising.
Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
Integrate all channels of marketing (social media, SEO, content marketing, email, print and digital marketing).
Manage or oversee all social advertising campaigns.
Administrate the creation and publishing of relevant, original, high-quality content (for all channels and ads).
Review online shop and remove any discontinued/out-of-stock items.
Prepare stock demand sheet and share with stock department.
Monitor listings and take action on under-performing product lines.
Responding to customer queries in a timely and accurate way, via Whatsapp, Facebook, Instagram, phone, email.
Identify customer needs and provide customers the product they are looking for.
Take orders arrange products and ensure order delivery
Monitor customer complaints on social media and reach out to provide assistance.
Inform customers about new offers and latest collection via Whatsapp.
Gather customer feedback after order delivery and share with Team Manager.
Assist in training junior Customer Support Representatives.
Update our internal databases with information about technical issues and useful discussions with customers.
Book couriers on Tcs website and pack orders received via website, telephone, Whatsapp for collection.