Managing and monitoring the team of Branch Relationship Officers/ Sales Officers for ensuring the attainment of business growth/volume targets of Home Loans sales within specified time frame on a regular basis.
Monitoring daily/weekly/monthly sales to track performance of each sales officer and report on all related sales activities to senior management.
Follows up with various departments (CCD, CRCD, Credit Policy, FRMU, Legal & Compliance, Operations, and Accounts & Administration etc.) to ensure expeditious processing of approvals and ensures good customer experience (internal & external customers).
Ensures timely resolution of customer complaints and queries and follow-up of deviations etc. and manage post disbursement documentation completion in coordination with UER / Documentation unit team.
Managing Roshan Apna Ghar Cases and ensure timely resolution of customer complaints from different channels (SBP / Internal Complaint unit) and queries with strong follow-ups.  

• Being a RRU officer review all reject and discrepant cases from credit initiation & having all timely resolve all discrepancies related to credit department.
• To Complete all pre and post-disbursement formalities in compliance with bank SOP’s and Prudential Regulations and coordinate with various departments.
• Research applicant credit status and current financial position.
• Ensured to comply with the established regulations and law requirements as per bank policy & SBP. Handling complaints from SBP within TAT.
• Preparing (MCRC) / Name Clearance email of customers from upper management.
• Preparing KYC & Credit Proposals (CP) of customers

Develop and review company policies.
Create and manage effective action plans in response to audit discoveries and compliance violations.
Complaint & Grievance Handling (SECP / FIO / PMDU).
Managing Negotiations between Customer & Organization.
Handling Investigations and Dispute Resolution Functions
Mark Payments in system of  Policy Cancelation For IBFT
Handling and delivering Policy cancelations Cheques to Customers

Credit card Maintenance processing received from CIU, and PHONE BANKING via E-forms.
Ensuring the completion of all tasks within acceptable turnaround time (TAT) to avoid any repercussions / liability that the Bank may face due to inconsistency or non-compliance in services provided to customers.
Ensuring the satisfactory and timely resolution of all the complaints received via e-mail or phone to maintain the level of customer service as required by the Bank policy۔
Correction of Transcription fields, Limit Enhancements, Card Upgrade/Downgrade, and Personal Details by CIU as per 1bday TAT.
Maintaining Excel MIS of Credit Card Maintenance.