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خلاصہ
I enjoy working on my own initiative or in a team.Reliable, trustworthy, hardworking and eager to learn.
تجربہ
Credentialing Analyst (U.S Market)
performing all New Client Account Setups, Research and Development activities, ensure that the credentialing requirements for government and commercial payers are met, Submit and follow-up on submitted credentialing requests to all contracted commercial payers and government agencies. Interacting with customers to ensure prompt and accurate communication as needed to provide the service expected. Assisting Billing team by creating payer’s portal and other important task to expedite billing process.
Customer Experience Manager
• Dealing with escalations.
• Assisting agent queries on the floor.
• Maintaining floor decorum. Conducting huddles.
• Monitoring agents for the sake of quality assurance.
• Providing feedback to agents where lacking.
• Conducting training sessions.
Claims Specialist
• Assisting the customers with their concerns, filing claims for electronic items for Square Trade.
• Assisting the customers with Filing a claim on electronic items, using Sales force and providing resolutions.
• Making sure KPI\'s are as per the requirement and adhering to Quality Assurance.
• Emails, chat and voice support.
