خلاصہ

9 years of professional experience related to Telecom industry , Service Delivery , Insurance industry , sales and Marketing , cross selling and Customer Support Operation.

تجربہ

کمپنی کا لوگو
Manager - Distributor
Pakistan State Oil Company Ltd
جنوری ۲۰۱۴ - موجودہ | Lahore, Pakistan

Sale and purchase of oil
Sale and purchase of lubricants
Stock management

کمپنی کا لوگو
POS Coordinator- Executive Officer (Bancassurance Marketing & Emerging Distribution Channel
Efu Life Assurance Ltd
اکتوبر ۲۰۱۲ - جنوری ۲۰۱۴ | Lahore, Pakistan

Execution of Point of sales system in the central region by which customers can buy the insurance online.
Planning and introduction to online Web based insurance application to the bankers and company staff
Executing the training sessions of POS system in all the 12 banks throughout the region.
Installation of insurance booth (distribution Channel ) in the Govt and private hospitals & NGOs
Working on research project of TELCO the mobile based insurance to potential clients.
Monitoring and reshaping the sales process with the online web based system in Bank Al-Falah , Barclays bank , NIB bank , Askari bank , MCB bank , UBL bank , Faysal bank , Allied bank , Bank of Punjab. Standard chartered bank and J S bank .

کمپنی کا لوگو
Senior Area Coordinator
Efu Life Assurance Ltd
اکتوبر ۲۰۰۹ - اکتوبر ۲۰۱۲ | Lahore, Pakistan

Coordinating with Barclays Bank, Bank Alfalah, Askari Bank as product partner.
Assisting the bank staff with selling techniques of the insurance product at bank platform
Arranging and executing the training sessions in the branches as per requirements.
Monitoring the quality sales and compliance issues and maintaining strong business relationship with banks.
Achieving the given targets from the designated banks on annually bases.
Achieved and completed three sales overseas conventions to SOUTH AFRICA, THAILAND & NEPAL.
Involved in the strategic planning to increase sales on monthly bases.
Managing the sales team of Bancassurance sales consultants..
Completed a sales target of 38 Million in 2011, 28 Million in 2010, 18 Million 2010

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Assistant Manager - Supply Chain
Wateen Telecom Limited
جنوری ۲۰۰۸ - جنوری ۲۰۰۹ | Lahore, Pakistan

Effective selection and management of suppliers support lean manufacturing processes.
Efficient transportation & distribution practices bolster marketing campaigns.
Timely customer communication and technology-enabled visibility
Monitor product flows and collaboratively respond to potential delivery problems.
Engaged in every facet of the business process planning, purchasing, production, transportation, storage & distribution, customer service.
Monitoring and planning the routing procedure of inventory to all over Pakistan.

کمپنی کا لوگو
Floor Supervisor- Contact Center operation- Customer Service Division
Wateen Telecom Limited
فروری ۲۰۰۷ - جنوری ۲۰۰۸ | Lahore, Pakistan

Working on project of LDI WiMax for Internet ,Voice and Multimedia
Handling the customer queries on different calling cards as ARY ,VIVA, Telefast and Value
Providing the initial screening on Wateen 1919 services through Auto dialer.
Managing the CS team of 50 people and train them about Wateen products as Wimax, HFC and VSAT.
Supervising the team with their quality parameters on daily bases to provide the excellent customer service.
Managing the compliant work flow through complaint support department for the company.
Conducting daily refreshers to maintain the quality and to work on the administrative issues.
Managing daily workforce on rooster duties with their shift timings.
Hiring CS personal as per contact centre operational requirements and conducting test & interviews.

کمپنی کا لوگو
Customer Service Representative - Contact Center Customer Service Division
Warid Telecom Pvt Ltd
جنوری ۲۰۰۵ - فروری ۲۰۰۷ | Lahore, Pakistan

Worked in a launching team of Warid Telecom Pvt Limited.
Handling the customer issues and providing initial screening to their questions.
Handling inbound & outbound calls to support the need of diverse customers.
Registering the complaints and to ensure that they should be resolved in timely manner.

کمپنی کا لوگو
Customer Service Officer
China Mobile franchise
جولائی ۲۰۰۴ - دسمبر ۲۰۰۴ | Lahore, Pakistan

Providing the information on services and facilities.
Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

کمپنی کا لوگو
Internee
Ad sells Publicity Services Pvt Limited
اپریل ۲۰۰۴ - جون ۲۰۰۴ | Lahore, Pakistan

Corporate Client Services
Providing location for new sites to the clients.
Monthly maintenance contracts.
Providing billboards and sites on rental basis.

تعلیم

University of Central Punjab (UCP)
ماسٹرز, ماسٹرز ان کامرس, MBA-Marketing & HR‎
Marketing
CGPA 3.2/4
2004

پیشہ ورانہ مہارتیں

ماہر British Accents
ماہر Client Followup
ماہر Cluster Sales
ماہر Development Development
متوسط Establishing Strategic Partnerships
ماہر Export Development
ماہر h Operations Management
ماہر Handling Assignments
ماہر High Networth Individuals
ماہر Hiring Team Building
ماہر Liability Insurance Knowledge
ماہر Managing Large Teams =
ماہر Managing Midsize Teams - 5 to 20 People
ماہر Mobile Services Management
ماہر Product Distribution Skills
ماہر Regional Banks
متوسط Retailers
ماہر Stitching Skills
ماہر Target Setting
ماہر Territory Management
ماہر Typing
ماہر مبيعات القناة
ماہر مبيعات المشاركة
ماہر محادثة المبيعات
ماہر اجادة استخدام برنامج الماتلاب
ماہر استشارات إدارة المبيعات

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی