Proven ability to work on different products while meeting challenging deadlines.
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
7 years experience as a CSR
Transferred urgent calls to the required departments quickly and accurately
Assisted customers with their queries and problems by phone and e-mail.
Managing a team of call Cener staff.
Creating action plans for under-performing employees
Usa Insurance campaign