خلاصہ

Proven ability to work on different products while meeting challenging deadlines.
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

تجربہ

کمپنی کا لوگو
Floor Supervisor In Outbound Call Center
Km Communication
جون ۲۰۱۳ - فروری ۲۰۲۰ | Lahore, Pakistan

7 years experience as a CSR
Transferred urgent calls to the required departments quickly and accurately
Assisted customers with their queries and problems by phone and e-mail.
Managing a team of call Cener staff.
Creating action plans for under-performing employees

کمپنی کا لوگو
CSR
The Resources Group
ستمبر ۲۰۱۷ - دسمبر ۲۰۱۷ | Lahore, Pakistan

Usa Insurance campaign

تعلیم

University of South Asia
بیچلرز, , BSCS‎
Software Engineering
درجہ B
2016
BISE
انٹرمیڈیٹ / اے لیول, , intermediate‎
physics, chemistry and mathematics
درجہ C+
2012
BISE
میٹرک / او لیول, , Matriculation‎
Science
درجہ A
2010

پیشہ ورانہ مہارتیں

ماہر Ability to stay calm in emergencies
ماہر Determine persuasive selling
ماہر Outstanding Communication Skills
ماہر Strong Organizing and Planning skills

زبانیں

متوسط انگریزی

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