Here my role was to understand the current staffing needs and the hiring plan for the next two quarters.
To be comfortable with both technical hires and non-technical hires. Develop and enhance talent acquisition strategies across different roles and geographies.
Compensation structure and bench-marking, digging into the details for Cialfo to be market competitive in the countries it operates in.
Part of my role was to plan and conduct recruitment and selection processes. Took steps to ensure a positive candidate experience.
Supervise recruiting personnel to prevent any bottlenecks to the recruitment process. Data is fun! I have used metrics to create reports, identify areas of improvement and drive our recruitment timelines.

My role was to develop and implement effective, efficient, proactive, and innovative hiring strategies to attract and retain the best-fitting candidates for Integriti Group.
Also to develop and maintain working relationships with internal stakeholders to understand current and future recruitment needs and determine optimum sourcing strategies.
I sought alternate sourcing strategies and tools when current tools’ effectiveness changes.
I conducted appropriate pre-screening including technical questionnaires.
Consistently meet recruitment KPI’s & metrics based on established Integriti Group goals and processes.
Responsible for maintaining candidate records using Applicant Tracking System (ATS) and/or other related recruiting software.
I developed and maintained an active pipeline of candidates to meet the short and long-term hiring needs of the organization.

Created and implemented effective onboarding plans by liaising with teams/ departments for both Work from Home and Office-based hiring.
Lead for the on-boarding of international customer departments, be it Chats, Email or over-the-phone support operations.
Preparation of job descriptions, posting ads, interviewing potential hires, conducting rigorous assessments, negotiating salaries and benefits and reference check prior to the completion of onboarding cv.
Maintain employee records (contracts, verification documentation and Bank A/c details) according to policy and legal requirements.
Liaison with the bank on the panel for the smooth account creation of newly hired employees. Followed projects closely to assess the effectiveness and make proactive changes to meet changing demands.
Liaison between the Human Resource department and Operations Teams to mitigate any staff-related grievances.
Educated employees on the company policy and kept the employee handbook current.
Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

Sourced and selected applicants for technical and customer service positions within and outside of the company.
Supported onboarding of international customer departments. Interviewing potential hires, conducting rigorous assessments, negotiating salaries and benefits.
Maintain employee records. Liaison with the bank for A/c related issues.
Assisted Head of Department Human Resource department in the development and implementation of policies.
Educated employees on company policies and recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Organized new employee orientation schedules for all new hires.
Posted positions through approved recruitment channels.

I was a part of Uber’s community support via Emails/Chat where I used to handle queries, requests and complaints from customers based in the UK, Netherlands and South Africa.
We had a standard process to follow when it comes to providing the solution. We used to provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
One of the key responsibilities was to achieve superior customer engagement and to ensure a significant improvement in customer experience

My role was to create and deliver press releases, media relation content, case studies, white paper, executive bios, corporate newsletter, success stories, article, SOW, social media content and speaking proposals.
Liaise with all internal departments to facilitate administrative execution of activities.
This includes but is not limited to facilitating travel arrangements, all procurement and administration-related activities, and external vendors.
Proofreading whenever required. Write and edit periodic/annual reports. Conduct and support project workshops, conferences, and other significant events.
Lead in website development and management. Social media management.

Editing: Prepare news story, edit bullets, compile news tickers and improve readability.

Reporting: Interviewing, compiling stories, reports, live broad casting, in house productions.

Desk Monitoring: Report latest development and coverage by mainstream media houses