خلاصہ

Excellent communicator and confident presenter with a strong behavior of learning. Striving to obtain meaningful and challenging position that enable me to learn and utilize my knowledge and skills in an organization, which offers opportunities for personal growth and career development.


تجربہ

کمپنی کا لوگو
Data Specialist & Sale Support
FrieslandCampina Engro Pakistan
جون ۲۰۱۹ - موجودہ | Lahore, Pakistan


Handling Primary Sales conduction, Secondary Sales recording & reporting,  Various Analysis preparation & reporting and overall coordination with Regional, & HO Teams.
Create weekly and monthly reports to present trends and analysis by using SQL and Excel.
Presenting monthly trends and performances of complains and teams. SQL to retrieve data and excel to make pivots and charts to present data.
Performing administrative tasks.
Provide Excellent Customer Service.
Corporate Supervisor.
Corporate Data Management through Software.
Manage Assets detail.
Updating of SOP to ease my work
Coordination with distributors and sales force.
To monitor sales staff daily activities

کمپنی کا لوگو
Data Specialist & Sale Support
Pak Elektron Limited PEL
جولائی ۲۰۱۷ - مئی ۲۰۱۹ | Lahore, Pakistan

Data Specialist & Sale Support is looking after sales and Corporate Client i.e., Coca Cola Beverages CCBPL, Pepsi Cola and Omore Engro Food Limited and reporting to Manager Service Branch

Maintaining all the reports for management to keep them updated about the progress.
Use of MySQL/ SQL to fetch data from system and prepare pivots and graphs in Excel.
Get excel files from different sources and cleanse data for reporting
Record all of the complaints and get them resolved on timely manners



کمپنی کا لوگو
Client Services & Customer Support
Gourmet Foods Pakistan
مارچ ۲۰۱٦ - جون ۲۰۱۷ | Lahore, Pakistan

Worked with Gourmet Foods Pakistan, (one of the largest selling brand of fresh, healthy and hygienic food in affordable prices achieved quick popularity among bakery customers ) as Client Services & Customer Support is looking after sales activities i.e Customer Complaints, Personal Development of Employees and Manage Sales Return reporting to Manager Service Branch CSD

Key Responsibilities as Client Services & Customer Support :
 Understand the customers and order methods/frequency whilst promoting efficiency of tools to achieve first time error free data.
 Understand and influence demand management tools and techniques to ensure stock allocation to customers meet specific shelf life requirements, customer priority, lead times or salvage stock characteristics.
 Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
 Develop open and effective channels of communication with each client that can be employed by other departments as well.
 Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
 Encourage revenue growth by inspiring clients to purchase accessories and additional services.
 Become the reliable point of contact for each customer that is required to establish a strong business relationship.
 Resolve issues that the client or customer may face while availing the service.
 Reporting to your supervisor regarding Customer and Client progress on daily Basis.
 Maintaining updates on regular basis.

تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Sale & Marketing
CGPA 3.25/4
2022
COMSATS Institute of Information Technology
بیچلرز, BSc, Bachelors of Sciences in Computer Sciences‎
Computer Science
CGPA 2.7/4
2016
Missali Zakriya H/S School Muzafar Garh
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSC‎
Math, Physics, Chemistry
درجہ B+
2011
Missali Zakriya H/S School Muzafar Garh
میٹرک / او لیول, سائنس, Matric in Sciences‎
Math, Physics, Chemistry
درجہ A
2009

پیشہ ورانہ مہارتیں

ماہر Analytic Reporting
متوسط KPI Reports
ماہر MS Excel Dashboards
متوسط Power BI
ماہر S&D Application
ماہر Sales Support Tools
متوسط SQL/ MySQL/ Postgress

زبانیں

ماہر اردو
متوسط انگریزی