I have completed my bachelor in accounting and finance from University of Education. My favorite subject was Accounting as I love to play with numbers so, I chose commerce field and did bachelor in accounting and finance. I did internship at MCB and learned customer dealing and teamwork. Moreover, I also got a chance to attend a 3 month long career prep fellowship which was focused on leadership, teamwork and communication.
-Verbal communication: Answered 100 phone calls courteously and actively listen to the customer to determine questions or needs
-Customer service: Verified customer information and provided resolution accordingly
-Problem solving :Resolved 50 customers queries everyday by using different systems and complaint handling processes
-Time management: Manages call quality and stats also helped in achieving daily target