Graduate with the good academic record and professional experience in customer services, administration, business development, partner relations, marketing and management. I am a confident, self-motivated and ambitious individual with proven leadership and organisational skills, seeking an opportunity to utilise and enhance my personal and technical skills acquired by my education and professional career towards the companyÂ´s benefit and for my own satisfaction
Provided strategic direction of Press Release Distribution to the clients
Managed local and international Client’s accounts
Addressed & resolved client’s complaints by providing Pre-sales and Post-Sales support
Communicated and collaborated with the social media, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met
Compiled reports on accounts progress, goals, and forecasts
Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions
Negotiated contracts and established workflow to meet the client’s deadlines
Maintained vCloud Tech partner relations and business development activities by conducting meetings and processing the documents.
Assisted the sales team by developing a partnership with different Manufactures and Publishers. Conducted meetings with US executives to build relationships
Researched, acquired, and processed Marketing Development Funds
Aligned with Different business partners for marketing activities
Maintained records of partners resolved issues and improved outcomes for a portfolio Administered portfolio of over 400 current and potential clients to meet growth goals
Enforced use of required processes and tools for partnership management
Joined business development meetings and supported market outreach plans to improve business Assessed outcomes and created action plans for improving result
Used MS Excel to analyze data and PowerPoint to share information with team members Managed and reported on results, resolved issues, and improved outcomes for the portfolio
Calculated time cards to process employee payroll
Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
Communicated and negotiated with various vendors to obtain necessary inventory.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Maximized quality assurance by completing frequent checks of line.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Coordinated and organized all restaurant inventory and cultivated strong vendor relationships.
Helped general management develop prices based on inventory costs and portion sizes.
Maintained kitchen cleanliness and sanitation through correct procedures
Oversaw food preparation and monitored safety protocols.
Calculation of the Zone of Influence for the Wales tunnels.
Data Management and manipulation of geotechnical data pertaining to Wales tunnels.
The assistance of civil and tunnel engineers with the geological input for structure designs.
• Managed and Handled the Customers through inbound and outbound calls
• Succeeded to maintain the healthy work environment
• Handled customers professionally and acted on their feedback in a best viable way
• Performed daily tasks of managing customers and employees effectively
• Researched and negotiated with the new and existing vendors
• Managed future needs in kitchenware and maintained equipment’s
• Ensured the quality of food and evaluated the staff performance on weekly basis
• Coordinated communication between front of the house and back of the house staff
• Prepared shift schedules and processed payroll
• Maintained detailed of daily, weekly and monthly costs and revenues
Efficiently lead the team of 10 professionals Effectively managed a high volume of overseas inbound and outbound customer calls
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment.
Proficiently worked with team to achieve the monthly targets
Reporting system and procedural improvements to the technical team
Developed all process controls and metrics for daily management
Accurately documented, researched and resolved customer service issues
Prepared reports and communication for senior management
Motivated the team to achieve high standards
Identification of the presence or absence of hydrocarbons by monitoring the samples from different wells
Study the storage and flow capacity of different facies
Lithological description and Petrographic study of well cuttings, cores and field rock samples from thin sections, slabs and processed cuttings