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خلاصہ
PROFESSIONAL SUMMARY:
Highly motivated and results oriented Sales and Customer Service professional with 17 years of experience, including 7 years in a Senior Management role. Proven track record of exceeding sales goals and building strong customer relationship. Adept of developing and implementing sales strategies, managing and motivating teams and providing exceptional customer service.
تجربہ
Senior Manager Project Sales
Key responsibilities:• Managing the team of 30 people, including 6 managers.• To develop and implement sales strategies.• Managing and coaching the Sales Team.• Support and assist teams in negotiating and closing deals.• Achieve sales revenue targets.• Conduct team and individual meetings.• Managing KPIs for Team.• Reporting performance to Director Project Sales.Key Accomplishments:• Being a senior manager, exceeded 2021 Project Sales target by 80%, closing 180% of target with a team of 12.• Being a senior manager, exceeded 2022 Project Sales target by 20%, closing 120% of target with a team of 25.
Manager Project Sales
Key Responsibilities :• Managed the team of 10 people.• Develop and implement sales strategies to achieve sales goals.• Develop and deliver sales presentations.• Coach and mentor sales team.• Reporting performance to Senior Manager Project Sales.Key Accomplishments:• Being a Manager Project Sales, 2019 Closed on 150% of given Target with team size of 6.• Being a Manager Project Sales, 2020 Closed on 180% of given Target with team size of 10.• Promoted as a Manager Sales Project Sales in 2019 on consistent performance and team player attitude.• Enhanced managerial capabilities through completion of a Management Training program in 2019
Assistant Manager Project Sales
• Understanding client requirements.• Ensure that clients are thoroughly briefed about their property queries.• Ensure that clients are given demonstration, carry out site visits and timelyclosure of deals.• Maintain good relationship with the clientsKey Accomplishments:• Got multiple awards of Super Champion of the Month as an individual seller.• Highest Revenue contributor (20 MLN) in 2018 in CPML Lahore division (Project Sales – Real Estate).
Postpaid Customer Experience Executive
Key Responsibilities:
• Collaborated with internal stake holders to close gaps and improve customer experience.
• Initiated multiple projects/ideas to improve customer experience and providing real time resolution to customers about their queries/conerns.
Key Accomplishments:
• Got “Best idea of the year” award in 2016 as a part of Postpaid customer experience team.
Customer Service Executive
Key Responsibilities:• Handled customers inquiries and suggestions courteously and professionally.• Resolved customers concerns with product or services to help with retention.• Assisted high valued customer and help them regarding their concerns.Key Accomplishments:• Got “Best idea of the year” award in 2016 as a part of Postpaid customer experience team.• Achieved multiple times “Employee of the Month” awards in contact center.
