خلاصہ

"I am a dedicated and motivated job seeker with a strong background in Private BPO, Banking and Govt Sector. With 6th years of experience in Document Processing Executive, Phone Banking Officer and Personal Assistant, I am well-equipped to contribute effectively to a dynamic team. I am passionate about mention your passion or key interest, and I thrive in fast-paced environments where I can apply my mention relevant skills, e.g., problem-solving, communication, leadership skills to achieve results. I am excited to bring my expertise to a forward-thinking company that values innovation and collaboration."


A personal assistant, often abbreviated as PA, plays a crucial role in supporting individuals, typically high-level executives, entrepreneurs, or busy professionals, in managing their personal and professional tasks. The specific responsibilities of a personal assistant can vary widely depending on the needs and preferences of their employer.


Highly-motivated, deadline-committed, goal-driven accountant with over 4 years of experience. Proven track record of excellence. Some of my core skills include taxation, regulatory compliance, budgeting and forecasting. Help in internal and external audit. Adept at analytics and in-depth reporting service. An engaging team-player who also acts as a motivator.
Phone banking officer bringing extensive customer care experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Skills


تجربہ

کمپنی کا لوگو
Personal Assistant
walled city of lahore Authority
دسمبر ۲۰۱۹ - اکتوبر ۲۰۲۳ | Lahore, Pakistan


 I am working with Deputy Director (Urban Planning) Walled City of Lahore Authority as Personal Assistant
A personal assistant, often abbreviated as PA, plays a crucial role in supporting individuals, typically high-level executives, entrepreneurs, or busy professionals, in managing their personal and professional tasks. The specific responsibilities of a personal assistant can vary widely depending on the needs and preferences of their employer, but the core duties typically include:
Calendar and Schedule Management:
Organizing and maintaining the Deputy Director (Urban Planning) calendar.
Scheduling appointments, meetings, and events.
Sending reminders and ensuring the Deputy Director (Urban Planning) is punctual.
Email and Communication Management:
Managing and filtering email correspondence.
Drafting, editing, and proofreading emails and other documents.
Handling phone calls and messages, taking notes, and relaying important information.
Travel Planning and Coordination:
Booking flights, accommodations, and transportation.
Preparing itineraries and travel documents.
Managing travel expenses and reimbursements.
Administrative Tasks:
Filing documents and maintaining organized records.
Handling paperwork and administrative responsibilities.
Coordinating with other staff or team members as needed.
Personal Errands and Tasks:
Running personal errands, such as shopping, picking up dry cleaning, or managing personal appointments.
Managing household tasks or supervising domestic staff.
Research and Information Gathering:
Conducting research on various topics as requested.
Summarizing information and preparing reports.
Meeting and Event Support:

Assisting with the planning and organization of meetings, conferences, and special events.
Coordinating logistics, such as venue selection, catering, and materials.
Data Management and Documentation:

Managing and organizing documents, files, and databases.
Ensuring the security and confidentiality of sensitive information.
Tech Support:
 Assisting with technical issues, such as setting up and troubleshooting devices or software.
Personal Assistance:
Providing personal support, such as making personal appointments, managing personal finances, or assisting with personal projects.
Adaptability:
Being flexible and adaptable to changing priorities and tasks.
Confidentiality:
Maintaining strict confidentiality regarding the Deputy Director (Urban Planning)personal and professional matters.
Problem Solving:

Solving challenges and finding solutions to various tasks and issues.
Time Management:

Efficiently managing tasks and deadlines.
Communication Skills:

Communicating effectively with the employer and other stakeholders.
Organization:

Maintaining a well-organized work environment and schedule.
Multitasking:

Handling multiple tasks and priorities simultaneously.
Technology Proficiency:

Proficiency with office software and tools, including email, calendar apps, and productivity software.
Travel Flexibility:

Willingness to travel with the Deputy Director (Urban Planning) if required.
Professionalism:

Representing the Deputy Director (Urban Planning) in a professional and courteous manner.

کمپنی کا لوگو
Phone Banking Officer
FSC Intergarated Service\'s
اپریل ۲۰۱۸ - دسمبر ۲۰۱۹ | Lahore, Pakistan

Am phone banking officer assigned to Habib Bank Limited Works place HBL RHQ Phone banking officer, Investigated and resolved customer inquiries and complaints in an empathetic manner. Promptly respond to inquiries and requests from bank customers. Met all customer call guidelines including service levels handle time and productivity. Solved unresolved customer issue. Out calling the customer to check with their requirements with the banking products. Providing the customer with information about banking and insurance products. Maintained up to date knowledge of product and service changes. Managing data of all the out called customer and the services provided. Acting as a relationship manager to high net worth customers of the bank. Collecting customers personal details on customers consent in order to check customer\'s Eligibility on unsecured loans. help to new joiners on product note and the call handling procedures. Co-coordinating with different departments in order to provide timely services to the customer. Adhered to all confidentiality requirements at all times. Maintaining the call quality requirements. Developed highly empathetic client relationships and earned a reput

کمپنی کا لوگو
Document Processing Executive
Systems Ltd
نومبر ۲۰۱۷ - اپریل ۲۰۱۸ | Lahore, Pakistan

Am working on a American properties documention verification project as a Document Processing Executive
Develop the document management plan and update it, as needed.
Manage organizational documentation through the document life cycle.
Maintain organizational documents and the document management system.
Identify and investigate the need for documents of various types.
Ensure that organizational documents go through a documented and approved review-and-approval process before being stored.
Ensure that internal controls are in place and are functional.Ensure the security, accessibility, and proper distribution of organizational documents.

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان کامرس, B.Com‎
account
فی صد 59%
2018
Punjab Vocational Training Council
سرٹیفیکیشن, Wab & Graphics Designing‎
Adobe Photoshop, MS Office, Coral Draw
مکمل
2017
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, intermediate‎
Intermediate
فی صد 45%
2013
BISE Lahore
میٹرک / او لیول, سائنس, Matriculation‎
Biological Sciences
فی صد 46%
2011

پیشہ ورانہ مہارتیں

ابتدائی Accounting
ماہر Analytical Skills
ابتدائی Auditing
ابتدائی Auto Claims
ماہر Bank Reconciliation
ماہر Bank Reconciliation     
ماہر Banking
ماہر Basic English
متوسط Basic SEO
متوسط Basic Web Development
متوسط Branch Banking
ماہر Branch Operations
ماہر Branch Operations Management
ماہر Business Development
متوسط Business Development Strategies
ماہر Call Control
ماہر Call Handling
ماہر Cash Calculation
ماہر Cash Handling
متوسط Claims Handling
ماہر Client Dealing
ماہر Client Management
ماہر Client Relations Management
ماہر Client Relationship Management
ماہر Cold Calling
ماہر Commercial Property Sales
ماہر Communication
ماہر Communication Skills
ماہر Communication Tools
ماہر Communications Skills
ماہر Complaint Handling
ماہر Compliance Quality Control
ماہر Computer Assistance
ماہر Computer Knowledge
ماہر Computer Operating
ماہر Computer Operations
ماہر Computer Profcient
ماہر Computer Proficiency
ماہر Computer Proficient
ماہر Computer Skills
ماہر Confidential Data Handling
ماہر Confidential Documents Handling
ماہر Configuring Software
ماہر Conflict Management
ماہر Conservation Awareness
ابتدائی Content Management
ابتدائی Content Wiring
ابتدائی Content Writing
ماہر Cooordination Skills
ماہر Coordination Skills

زبانیں

متوسط انگریزی
ماہر اردو