خلاصہ

Professional with strategic and innovative thinking having exceptional managing and execution skills that addresses today’s business challenges and delivering maximum results. Having almost 7 years of diversified experience within the areas of Customer Management, Sales & Marketing, Territory development, Administration and Supply Chain. Proven as an excellent communicator with an ability to diffuse highly sensitive situations leading extra ordinary level of comfort and satisfaction to stake holders

پراجیکٹس

Corporate Rebranding 2018 - Hamdard Laboratories

تجربہ

کمپنی کا لوگو
Manager Procurement
Hamdard Laboratories (Waqf) Pakistan
جولائی ۲۰۱۷ - موجودہ | Karachi, Pakistan

• Managing all the activities related to Procurement & Purchase of Chemicals, Printing & Packaging, Direct Purchases for Production and General items ensuring the best quality at the best price and making sure the realization of KPI’s (Quarter/Yearly) for Supply Chain Department.
• Requesting and reviewing quotations and inquiries, preparing PQCS (Purchase quotation Comparative Statement), Performing cost analysis, setting benchmarks and preparing proposals for approval from Top Management.
• Negotiation and correspondence with vendors based on market vs volume with proactive follow up for timely deliveries of supplies.
• Conducting vendor evaluation, maintaining trend analysis and looking out for better sourcing.
• Counselling internal/external customers to ensure compliance to company’s Procurement & purchase policies and procedures.
• Performing new and old vendor evaluation visits (called/uncalled), measuring and reviewing vendor performances in compliance to company’s policies and procedures.
• Intra departmental Liaison and coordination for investigating complaints, analyzing and determining the problems and providing corrective actions.
• Contract Management: preparing documentation and obtaining approvals ensuring timely agreements for general supplies and services.
• Manage every day to day aspect of the supply chain and notify the senior management of any possible obstacles to increase efficiency.
• Corporate Rebranding – Special task: Packaging changed and developed for top 50 products with new vendors and realized the supplies within four months.

کمپنی کا لوگو
Territory Manager
DTDC Eurostar courier And Cargo LLC
ستمبر ۲۰۱۳ - فروری ۲۰۱۴ | Abu Dhabi, United Arab Emirates

• Development of business operations, forecasting sales targets, branch budget, achieving KPI’s and promoting the organization’s presence within Abu Dhabi market.
• Business/market development for the assigned territory.
• Restricting operational activities Vs increasing sales performance.
• Improving and enhancing processes and defining procedures wherever possible.
• Reporting with recommendations to senior management for maximizing customer touch points, improving business relationships and creating an environment where customer can flourish.

کمپنی کا لوگو
Customer Account Executive
Aramex International LLC
مئی ۲۰۱۲ - اگست ۲۰۱۳ | Abu Dhabi, United Arab Emirates

• Proactive acknowledgement to Account Customer inquiries, providing rapid solutions to real time issues and problems, Conflicts, requests and suggestions.
• Managing customer claims, initiate billing adjustments in coordination with Line Manager.
• Focusing existing customer growth while identifying potential opportunities within existing and new customers, expanding business opportunities and market share.
• Shipment track reporting to customer on each step for smooth shipments pickup/delivery.
• Provide feasible solutions to customers with specialized services in freight/Cargo (Air, Sea and Land), express and domestic in collaboration with other business units ensuring extreme support.
• Creating a liaison and collaboration with other business units, such as ground operations, cargo operations, International Networks and agents for rates and routes etc. to ensure required service delivery to customers.
• Preparing Proposals and quotations for customers keeping the maximum winning ratio.
• Ensuring and realization of receivables alongside the credit team.
• Ensuring KPI’s for the team by compiling on time jobs costing, detailed profit analysis, import & export ratio, highlighting the business trends in order to focus product wise targets for better outcome.

کمپنی کا لوگو
Credit Executive
DHL Express
دسمبر ۲۰۱۰ - جنوری ۲۰۱۲ | Karachi, Pakistan

• Managing and servicing 120 active Corporate Accounts (Relationship/Direct) for the assigned territory.
• Credit Administration, verification, monitoring, Ageing Maintenance (DSO-Daily sales outstanding) ensuring KPI’s.
• Follow ups and close coordination for receivables and preparation of ageing reports for management reviews.
• Invoicing-Billing errors rectification by initiating credit/debit requests.
• Ensuring Sales and credit terms compliance as agreed between the customer and company.
• Revenue realization, real time Conflict and complaint management.
• Clientele and receivable trends recording and maintenance in the database.
• Customer visits on daily basis in order to enhance customer relations, improving customer experience ensuring brand loyalty and market positioning.

کمپنی کا لوگو
Marketing and Administration Executive
AIG International Private Limited
جون ۲۰۰۸ - نومبر ۲۰۱۰ | Karachi, Pakistan

• Inventory/Stock controlling and record keeping.
• Preparing formal proposals and quotations for prospective customer.
• Following up with buyers closely and making sure on time shipment completion and delivery.
• Coordination and liaison with banks for documentation and payments.
• Production planning, scheduling, managing logistics and dispatch as per customer needs and deadlines.
• Business development and support in achieving sales targets through excellent customer relationships.
• Ensuring maximum compliance for ISO and auditing purpose.
• Customer retention and Customer complain resolution ensuring high level of satisfaction & trust.

کمپنی کا لوگو
Quality Assurance Executive
Metatex Pvt. Ltd.
اپریل ۲۰۰۷ - مئی ۲۰۰۸ | Karachi, Pakistan

• Ensuring Quality for the supplies being dispatch to customer warehouses.
• Ensuring compliance to ISO being implemented within the organization.
• Coordination and follow ups for orders and timely and accurate consignments deliveries.
• Documentation and paperwork for audits and records.

تعلیم

PAF Karachi Institute of Economics & Technology (PAF-KIET)
ماسٹرز, , MBA‎
Marketing Management, Consumer Behaviour, Sales Management
CGPA 3.0/4
2016
PAF Karachi Institute of Economics & Technology (PAF-KIET)
بیچلرز, , BBA‎
Marketing, Advertising, Communication Skills
CGPA 2.75/4
2016
UBSS- Group Colleges Of Australia
ماسٹرز, , MBA-Project Management‎
Project Management
CGPA 3/4
2016

پیشہ ورانہ مہارتیں

5+ سال Analytic Problem Solving
5+ سال Business Development
5+ سال Communication
5+ سال Complaint Management
5+ سال Customer Service Management
5+ سال Executive Presentation Skills
4 سال freight transportation
4 سال logistics management
5+ سال Long-term Customer Relationships
5+ سال People Skills
5+ سال Pricing Negotiation
5+ سال Product Marketing

زبانیں

ماہر اردو
ماہر انگریزی