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خلاصہ
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Who am I?
An exemplary customer support professional who is a quick learner and has the tactics & patience to deal with the hardest of customers.
I have been working with leading international outsourcing companies for the past 2 years. During this period, I have been lucky enough to join customer support teams of different international companies; 2 of them are from fortune 500.
I possess a thorough knowledge of:
- Email/ticket management
- Telephone etiquettes
- Virtual assistance principles
- CRM, Zendesk, Freshdesk, FrontApp, GrooveHQ, and Slack
- Basic digital marketing
- MS Office, Gmail, Outlook, Zoho Mail
- Data entry and month end basic GST returns
Currently, I am upgrading my skills to include:
- Customer success & relationship building
- Social media marketing
پراجیکٹس
تجربہ
Customer Support Specialist
Part of the support team at Mindbridge (Private) Limited, one of the largest contact centers in Pakistan. My responsibilities include:
- Assisting a global multi-billion dollar company\'s users with their product related queries.
- Using client\'s customized email management system to handle email requests.
- Using MS Office tools for internal reporting purposes and analysis.
- Reporting to the Floor Manager
Teacher
Teaching (plus managing) Accounting, Maths, and English to a class of 15 students.
Team Leader
Key responsibilities:
- Assisting international customers of three US-based companies with their orders via LiveChat, formal email support, and taking inbound calls.
(Software used: Zendesk, Freshdesk, FrontApp, Slack etc.)
- Imparting instructor-led training to the new hires.
- Ensuring quality control in services.
I joined the project as an agent and soon after, was promoted to be a Team Lead. I lead a team of 15+ agents.
Tax Associate
Had been a part of a dynamic Tax Compliances team at Grant Thornton LLP.
My roles involved assisting the senior tax manager with taxation (direct & indirect) and related regulatory/compliance matters of different tax persons, including companies, partnerships, and individuals.
Main assignments: Pepsico, World Bank (Pakistan Chapter), USAID, Samin Textiles, ICC Textiles, ILF Pakistan, TUV Austria, Startex Marketing, and Horizon Media
Skills:
- Income and Sales tax returns compilation-cum-filing:
- Compliances with FBR notices;
- Thorough understanding of IRIS software; and
- Hands-on practical auditing procedures and techniques
