• To undertake operation of all equipment and cameras to comply with the CCTV Code of Practice.
• To effectively monitor and patrol via view screens and to take any remedial or immediate action and notification as appropriate to events seen.
• To produce and maintain continuity of all detailed records or evidential material required in a clear, concise, legible accurate format. This includes an incident log, tape management records, evidence records and other documentation.
• To communicate between other departments, external agencies or the public in a professional and courteous manner at all times.
• To follow the guidelines contained in the Code of Practice and Procedure Manual for liaison with the Police. This will include the making of statements where required.
• To carry out regular equipment checks and report all equipment faults to in charge.
• To follow the guidelines regarding handling of all information obtained within the Control Room, whether videotapes, written, verbal and other sensitive materials held within the Control Room.
• To be aware of and act in accordance with the Data Protection and Human Rights Act regarding disclosure of information and respect privacy.

• To ensure the security of the Control Room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the Control Room and information within.
• To participate in development and review process and in any training and de

• Wholesale Store - Coventry
• SALES ASSISTANT November 2003 – December 2015
• Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same
• Time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
• Duties
• • Serving customers at the sales counter.
• • Offering face to face advice to customers on the stores products.
• • Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.
• • Processing returns and refunds as required in line with business procedures...
• • using the stock management system to log, check, locate and move stock both in and out of the store.
• • Responsible for the daily management of the till in the absence of the senior members.
• • Ensuring that all areas are clean and adhere to the Office clear floor policy and Health and Safety requirements.
• • Making sure that any item which is removed from a display column is replaced immediately after a sale.
• • Handling customer complaints in a calm manor.
• Managing cash and payment systems in accordance with company procedures and policies.

Provide service to customers via telephone and email
• Respond to all inquiries within 24 hours

• Successfully reorganized call escalation protocol

• Oversee Customer Service Department
• Supervise Customer Service Representatives
Successfully reorganized call escalation protocol