Transformative and professional Project Manager who bridging the gap through human development and skill analysis. Develops programs through innovative strategy, data analysis research and meticulous project execution.
14+ years of successfully designing, delivering and collaborating projects through various platforms. Introduced process-based solutions and systems that saved these organizations over $1 million while executing project objectives on-time and within budget.
Researcher & Project Management for Neuro-Diversity Narratives Project tasked with collaborating with international organizations for advocacy of individuals with learning disabilities in the workplace and education sector.
Established and operated consultancy providing Customer Service Support, Training, Case Work, and Community Initiatives for people with disabilities, civil societies, and diverse industries.
• Clients Served:
Developmental Adult Neuro-Diversity Association, Dyslexic Entrepreneurs, We Are 1, Crossroad for Women, National Union of Students, London Professional Service, Switch Choice, Euro Asia Textile Machinery, Clinova UK, Echo Peace, International Sufi School.
Customer Care, Senior Associate (Jan 2007 to Feb 2010): Performed the role of Team Lead for Backend Resolution Function
• Increased customer retention rate from 70% to 91% through strong follow up and designing Standard Operating Procedures that were implemented nationwide.
• Achieved credit collection target of Rs.20 million by system debugging and team management
Customer Care, Junior Associate, Contact Center (Aug 2003 to Jan 2007): Performed Customer Care Representative role for Contact Center
• Increased average first call resolution rate for assigned region from 45% to 72% and maintained this award-winning performance for 4 consecutive quarters.