I lead a team of five members under the supervision of my senior as technical support providers. Our primary responsibilities include handling Salesforce tickets, diagnosing issues, and delivering effective solutions to clients. I collaborate closely with my team members to ensure efficient problem resolution and overall client satisfaction in the realm of technical support for Salesforce.
I\'m experienced in integrating various payment gateways, communicating effectively with clients on diverse projects, and providing technical support and maintenance for projects under my responsibility. I\'ve collaborated closely with clients and development teams to address concerns and establish best practices for implementing desired functionality.
My expertise also covers Woocommerce store integrations, customization of both free and premium themes, redesigning existing websites or blogs, and creating pages using the Visual Composer ,Elementor, WP Bakery, Avada builder.

I excel in duplicating, cloning, or reproducing any design using the Elementor page builder. I\'ve successfully migrated blogs to WordPress, overseeing the installation, configuration, and management of WordPress installations. This includes integrating social media, implementing WP forms, and integrating contact forms.


My skills extend to transferring WordPress websites between hosts and from local environments to servers. I specialize in WordPress theme customization, emphasizing the creation of child themes, adapting themes to client requirements, managing widget sections, and establishing custom post types and taxonomies.


In agile environments, I\'ve consistently delivered attractive and user-friendly websites that meet client expectations. I\'ve developed and implemented effective solutions adhering to company IT standards, including WordPress plugin development and customization based on client requirements.

I am responsible for a range of IT duties, including the installation, configuration, and maintenance of personal computers, file servers, Ethernet networks, and network cabling. My role involves supporting and managing LANs, WANs, Internet, and Intranet systems, ensuring secure access through the implementation of pfsense firewall, and monitoring and updating security systems for network infrastructure.
To maintain the stability and security of the network, I regularly monitor systems, troubleshoot potential issues, and escalate software problems to vendors for immediate resolution. I handle the installation, maintenance, support, and updates of all Microsoft Windows operating systems for workstations and servers within the network. Additionally, I install and configure VPN solutions for various devices, including wireless devices, laptops, desktops, and networked printers.
My responsibilities extend to the installation, maintenance, and monitoring of CCTV cameras. I actively manage user accounts in the domain, handling tasks such as creating new users, updating information, and deleting or maintaining domain servers. I have experience installing and configuring various network devices, including routers, modems, hubs, and switches.
In terms of data management, I perform server backups and provide support and assistance to users. I engage in comprehensive troubleshooting and network testing, fulfilling various duties as required. Lastly, I supervise the performance of systems and manage backup procedures for all systems within the network.

Provide end-user support for MS Windows, software, and Office Suite products.Establish a secure network using pfSense firewall VPN.Fix, repair, and install all hardware and software on company computers, both onsite and for remote users.Ensure the proper functioning of network and end-user backups on a daily/nightly basis. Troubleshoot and resolve any backup issues.Maintain computer peripheral equipment, including printers, scanners, and monitors.Support and manage billing for end-user mobile devices, such as Androids.Procure hardware and software for end-users and negotiate the best pricing with vendors.Ensure the installation and updating of antivirus/anti-malware software on all end-user machines.Test wide area network failover and troubleshoot as necessary.Maintain and troubleshoot end-user connectivity to network systems and applications.Define network policies and procedures.Set up user accounts in Active Directory, manage permissions, and passwords.Ensure the application of critical software patches on servers and end-user PCs.Possess strong knowledge of Windows OS (Win 7,8,10, Win 2008/2012 Server Enterprise).Demonstrate expertise in hardware/software upgrades and installations.Exhibit strong knowledge of Active Directory, including creating user accounts, resetting passwords, and implementing Group Policy.Maintain working knowledge of DHCP, DNS, and solid experience in data center operations, including VMware virtualization networking concepts.Possess a strong working knowledge of NTFS file and share permissions.Demonstrate the ability to diagnose problems and work independently to correct issues.Have working knowledge of switches, hubs, and network cabling.Experience with firewalls, Access lists (pfSense), and VPNs.Display a strong knowledge of Microsoft Office 2013 and Office 2011 for Windows.Exhibit strong technical aptitude and the ability to research and solve complex issues independently.

In my role, I excel in troubleshooting and resolving computer problems, building and upgrading systems, and installing software for clients. I perform general maintenance and possess complete knowledge of computer hardware technology. My skills include installing, maintaining, and supporting IT equipment, as well as expertise in MS Office Suite and printer setup and maintenance.
I am an expert in troubleshooting HP, Dell, and Acer PCs and laptops, with the ability to build custom computers and repair various computer peripherals. I have excellent diagnostic abilities across all platforms, enabling me to recover numerous lost files containing critical information due to viruses and damaged hard drives. Additionally, I provide maintenance services to clients, install software required for hardware maintenance, and undertake the repair of printers, monitors, and hard drives.