خلاصہ

More than ten years experience working in well-established multinational business process outsourcing companies as an Offshore Customer Support Business Development Executive / Team Leader / Assistant Project Manager for the Royal Bank Of Canada Insurance, Commodity Tax Specialists Associates and formerly VOXCOM Security Systems which is now ADT. Was born in Pakistan but raised in USA (Chicago & Miami) and Canada (Brampton & Mississauga). Had the opportunity to live in many other countries such as Singapore, Malaysia, Sri Lanka and the United Arab Emirates.

تجربہ

کمپنی کا لوگو
Offshore Customer Support Business Development Executive / Team Leader
Connect & Communique BPO
جولائی ۲۰۰۹ - موجودہ | Karachi, Pakistan

SERVICES RENDERING FOR:
- RBC (ROYAL BANK OF CANADA INSURANCE) -(LIFE INSURANCE)-
A) In charge of monitoring routine outbound chats of other qualified agents besides from administering specialized offhand training to freshees.
B) Leading forward a team of 5 agents besides from administering targets, goals, and achievements to them on a per diem basis.
C) Assuring our corporate clients with prestige weekly quality control feedbacks.

کمپنی کا لوگو
Offshore Customer Support Executive / Assistant Project Manager
Apple Solutions & Resources
دسمبر ۲۰۰۷ - جون ۲۰۰۹ | Karachi, Pakistan

SERVICES RENDERED FOR:
- RBC (ROYAL BANK OF CANADA INSURANCE) -(LIFE INSURANCE)-
A) Routine outbound live chats with Canadian dedicated corporate businesses and offshore clients. Who wish to pursue an interest to make an appointment for a much better economical policy then before.
B) Personal information data entry of all the keen clients who agreed upon to make an appointment. To formulate and tally the quotations of different plans to the corporate client.
C) Assuring our corporate clients with prestige weekly quality control feedbacks.
- CTS (COMMODITY TAX SPECIALIST) -(INCOME TAX)-
A) To initiate routine outbound calls to corporate business clients. Who in return have a desire to meet with our business Associate Tax Specialist.
B) Top-notch data entry for all the provided quality leads and to the concerned business associate spoken to while pursuing to make an appointment.
C) Using distinctive powerful applications such as Microsoft PowerPoint, and Excel. To precisely organize the corporate business client’s personal information for a much moderate quality control assurance.
- (VOXCOM SECURITY INC) -(HOME SECURITY SYSTEMS)-
A) Actual outbound live chats with offshore corporate clients on a per diem basis. Seeking to show interest in installing state of the art modern home Security Systems.
B) Valuable clients have the opportunity to choose between various packages and have the desire to meet with our Security Specialist while pursuing to arrange an appointment for the system to be installed.
C) Data entry of the client’s personal property to where the system will be installed is a must. Formulation and tallying of the prices is to be precisely stored in excel sheets.
- (PROMOTION) -
A) Been promoted to Assistant Project Manager for being the highest achiever in making appointments and by having a prestige record of work ethics.
B) Responsible of taking live chat call transfers from Junior Agents besides from the verifications of all the sales.

تعلیم

Prometric
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ / اے لیول, (GED) American High School Equivalency Diploma‎
English Language and Literature, Mathematics, Social Development Studies
فی صد 80%
2009

پیشہ ورانہ مہارتیں

5+ سال Accounting Consultation
5+ سال Accurate Data Entry
5+ سال Basic knowledge of computers
5+ سال call center
5+ سال Close Attention to Details
5+ سال Cold Calling
5+ سال Common Sense
5+ سال Corporate Tax Filings
5+ سال CRM
5+ سال customer care
5+ سال customer service
5+ سال Customer Service Certification (CBP)
5+ سال Customer Support
5+ سال data
5+ سال English Fluency
5+ سال flexibile approach
5+ سال fluent English
5+ سال good time keeper
5+ سال Knowledge of Software & Web Development
5+ سال Microsoft Excel
5+ سال MS Excel
5+ سال MS OFFICE
5+ سال MS Word
5+ سال petty cash
5+ سال Petty Cash Management
5+ سال Positive Team Player
5+ سال prioritize and manage time effectively. Hands-on
5+ سال Punctual
5+ سال Secondary Data Analysis
5+ سال Skilled
5+ سال support Skill
5+ سال Telemarketing
5+ سال Telephone skills
5+ سال Telephone skills & manner
5+ سال word etc. Ability to manage social media tasks.
5+ سال A levels
5+ سال Able to converse
5+ سال Active team player
5+ سال america
5+ سال Article Writer
5+ سال • Ability to multi-task & manage time
5+ سال • Confidence and persistence.
5+ سال • Excellent communication and presentation
5+ سال • Negotiating and Customer relationship skills.
5+ سال • Patience and self-motivation.
5+ سال · Having basic knowledge of customer
5+ سال be able to keep calm
5+ سال Bidding Expert
5+ سال Business Process Outsourcing
5+ سال Business To Business

زبانیں

متوسط ہندی
متوسط اردو
ماہر انگریزی