خلاصہ

With years of experience in the industry, I have honed my skills to ensure that every customer interaction is positive and memorable. As a customer service professional, I have worked with a variety of clients, from small businesses to large corporations, and have a proven track record of success. I understand the importance of building relationships with customers and strive to provide exceptional service every time. My attention to detail, empathy, and ability to problem-solve have helped me to develop strong relationships with clients and become a trusted partner in their operations.

تجربہ

کمپنی کا لوگو
Team Lead
VCPK
مارچ ۲۰۲۱ - اگست ۲۰۲۳ | Lahore, Pakistan

I was hired as a Team Lead to manage 7 campaigns for multiple clinics. These campaigns included internal medicine, pain management, physical therapy, dietary, dermatology, and optometry. My team consisted of 20 people who were responsible for tasks such as appointment scheduling, insurance verification, back office support, medical records, prior authorization requests, refill requests, and payment collection via phone calls and emails.

کمپنی کا لوگو
Patient Support Manager
Medrevn LLC
مارچ ۲۰۱۹ - مارچ ۲۰۲۱ | Lahore, Pakistan

I was hired as a patient support manager for three clinics in the USA. These clinics included one cardiology clinic and two mental health clinics. In my role, I managed a team of 15 people. Our responsibilities included appointment scheduling, front desk support, back office support, medical records management, documentation, form filling, medication refill coordination, and medical billing. We handled these tasks primarily through phone calls and emails.

کمپنی کا لوگو
Customer Service Representative
Mindbridge Pvt. Ltd.
ستمبر ۲۰۱۸ - فروری ۲۰۱۹ | Lahore, Pakistan

During my time as a customer support representative, I had the opportunity to work on several campaigns. One of them was SSA Uber, where I provided driver support through email and calls, as well as rider support via email and calls. Another campaign I worked on was UBER IRT, where my responsibilities included providing email support to both drivers and riders. Lastly, I was also involved in the Uber Eats campaign, where I provided support to customers, riders, and restaurants through phone calls.

کمپنی کا لوگو
Sales Supervisor
Broadvision Communications
اکتوبر ۲۰۱۷ - اکتوبر ۲۰۱۸ | Lahore, Pakistan

I worked as a sales supervisor for TV and internet services, overseeing the verification and processing of sales. I managed a team of 20 people for a USA-based outbound campaign. The TV services we offered included Direct TV, Dish Network, Spectrum, Comcast, and Verizon. Additionally, we provided internet services from AT&T and Xfinity.

کمپنی کا لوگو
Recruitment Executive
Axis Recruitment
اپریل ۲۰۱۷ - جولائی ۲۰۱۷ | Lahore, Pakistan

I worked as a recruitment officer in a UK-based outbound campaign, where I provided both permanent and temporary job opportunities to care assistants and support workers.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, BA Hons.‎
Economics, Stats
فی صد 64%
2020
Cadet College Rawalpindi
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), HSSC‎
Physics, Pure Mathematics, Chemistry
فی صد 64%
2014
Al-munir high school
میٹرک / او لیول, سائنس, SSC‎
Chemistry, Pure Mathematics, Physics
فی صد 61%
2012

زبانیں

ماہر اردو
متوسط انگریزی

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