I have over 6 years of experience working in Sales & Marketing. Currently, I work as Store Manager in Levi's.
Top-performing retail management professional with outstanding track record of success in diverse retail assignments. Client-focused, self-motivated and driven individual who has a proven record of exceeding sales targets and handling retail store operations effectively by employing presentation and negotiation skills. Strong interpersonal skills and solid ethical behavior aimed at managing both assets and employees.
KEY COMPETENCIES INCLUDE
Staff hiring and development, Inventory/expense control, Risk management, Cash supervision, Procurement, Business development, Client relations, Budget management, Financial management, Sales and advertising, Policies implementation.
Increased the stores Sales Growth by 65 in 2016 by employing customer service practices.
Met retail sales goals at a 100 constantly between years March 2016 to November 2016.
Decreased the stores fixed costs 50 by introducing alternative energy sources.
Trained sales representatives to successfully achieve the companys sales goals.
Restructured merchandise display which increased sales per month.
Achieving and exceeding all qualitative and quantitative (KPI) targets. Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotations, and conduction regular inventories. Meet sales goals by training, motivating, mentoring to sales staff. Ensure high levels of customer’s satisfaction through excellent service. Complete store administration and ensure compliance with policies
Meeting sales targets and Increase LFL growth. Executing monthly staff performance evaluation to make necessary improvements. Training, supervising and appraising staff. Inventory Control. Dealing with customer queries and complaints Ensuring compliance with health and safety legislation. Maintain outstanding store condition and visual merchandising standards.
Working on the floor, constant contact with customers and staff. Ensuring their staff give great customer service as well as dealing with the financial side of the store and people management Typical responsibilities of the job include recruiting, training, supervising and appraising staff.
Helping with training and development,
Handling complaints (from both staff and customers),
Financial responsibilities, etc
Helping with promotional events
Reporting to senior level management
Set targets for all other call center agents to meet up with
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organizations products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the call center
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new call center agents.