Special task assigned worked on specifically WC Work compensation and MVA (motor vehical accident cases), negotiate with adjuster, attorney\'s for final settlement of the outstanding balance, provide all the necessary documentation to patient, front office and law firms.
As per job description I worked on patient\'s out standing balance daily made more then 100 calls, received patient call, charged payment via credit/debit card hand over all the info to doctor office in encrypted file. Also verified patient advance Eligibility and benefits info maintain an excel sheet sent it to doctor office at the shift end.
Worked on paid/upaid and denied claims in timely manner to seek maximum payment. Allmost worked on every kind of denial. Manage all the data is an excel file to use in future to avoid any sort of inconvenience. Good communication skill.
To interact with walk in customer as well as over the telephone linenon 333 helpline and contribute towards achieving new sale, Complaint handling, service request up selling and cross selling targets ensuring compliance to company guidelines, To remain abreast on all current policies procedure, promotions, products, and value added services.